What You Should Know:
- Ushur launches its AI Agent for Member Service, a groundbreaking solution designed to revolutionize how health plans support their members.
- Powered by generative and agentic AI, this innovative technology automates common requests, provides personalized guidance, and ensures 24/7 access to care, enhancing the member experience and improving operational efficiency for health plans.
Addressing the Challenges of Healthcare Support
Health plans face
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Health IT | News, Analysis, Insights - HIT Consultant
HIMSS25: Webex Contact Center Integrates with Epic to Enhance Patient Experience
What You Should Know:
- Webex Contact Center is transforming patient engagement with its latest integration with Epic’s electronic health record (EHR) system.
- Announced at HIMSS 2025, the integration empowers contact center agents and healthcare providers with a seamless communication platform directly within Epic's Cheers/Hyperdrive interface.
AI-Powered Solution Empowers Agents with Real-Time Access to Patient Data
By combining Webex's multi-channel
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HIMSS25: Kyndryl, Microsoft Partner to Launch AI-Powered Healthcare Assistant
What You Should Know:
- Kyndryl, the world's largest IT infrastructure services provider, today announced a strategic partnership with Microsoft to support the adoption and deployment of Dragon Copilot, a new AI-powered healthcare assistant.
- The collaboration will leverage generative AI to automate clinical documentation, improve administrative efficiency, and enhance patient care.
Dragon Copilot to Automate Clinical Documentation and Enhance Patient Care
Kyndryl will
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HIMSS25: Rush + Suki to Co-Develop a AI-Powered Dictation Solution Integrated with Epic
What You Should Know:
- Rush University System for Health, a academic health system, today announced the expansion of its partnership with Suki, a pioneer in AI technology for healthcare.
- Following a successful pilot program, Rush will deploy Suki's AI Assistant across its entire enterprise, empowering clinicians across 28 specialties to reduce administrative burden and focus on patient care.
Next-Generation AI Dictation
The partnership will also focus on the
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HIMSS25: Juno Health Integrates Avo’s AI Scribe into its EHR
What You Should Know:
- Juno Health, a innovator in healthcare technology announced a partnership with Avo, an AI-powered clinical decision support platform, to integrate AI scribe technology into its Juno EHR system.
- The collaboration aims to streamline clinical documentation, reduce administrative burden, and enhance patient care by leveraging the power of artificial intelligence.
AI-Powered Documentation Solution Streamlines Workflows
Juno Health's cloud-based EHR is
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ModMed Secures Growth Investment from Clearlake Capital
What You Should Know:
- ModMed, a provider of specialty-specific healthcare SaaS technology, today announced a significant growth investment from Clearlake Capital Group, L.P.
- The investment will support ModMed's continued innovation and expansion of its AI-powered solutions, empowering medical practices to enhance efficiency, improve patient experiences, and achieve sustainable growth.
AI-Powered Solutions for Medical Practices
ModMed offers a comprehensive suite of
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Surgical Care: AI and Smart Design for Better Efficiency and Patient Experience
As healthcare evolves, operating rooms (ORs) are undergoing a profound transformation. The future of ORs hinges on efficiency, patient experience, and access, driven by artificial intelligence (AI) and smart design. These elements enhance surgical precision, optimize workflows, and improve outcomes, particularly in high-volume hospitals where maximizing resources is essential.
Efficiency-Driven Strategies
Efficiency is the backbone of modern ORs, ensuring smooth operations and better
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The Future of Patient Experience: How Healthcare Providers Can Lead in 2025
Patient experience (PX) in healthcare is a crucial factor in engagement, compliance, and operational efficiency. But as digital interactions increasingly shape how patients access and navigate care, healthcare providers are rethinking their strategies. No longer is it enough to simply digitize services; the challenge now is to orchestrate digital touchpoints that minimize patient friction while ensuring regulatory adherence under evolving Health and Human Services (HHS) and Office for Civil
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TigerConnect to Launch Pre-Hospital and Transfer Solutions
What You Should Know:
- TigerConnect, the leading unified healthcare communications platform, today announced the general availability of its TigerConnect Pre-Hospital solution and early access availability to its TigerConnect Transfer solution.
- The solutions streamline a wide range of emergency medical services (EMS), emergency department (ED), and transfer workflows to improve patient throughput and outcomes.
TigerConnect: Advancing Unified Healthcare Communication
TigerConnect
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Frederick Health Integrates Precision Oncology Platform with MEDITECH Expanse
What You Should Know:
- Frederick Health (Frederick, MD) recently launched a first-of-its-kind precision medicine integration that enhances their decision support capabilities with intuitive recommendations that are tailored to the individual patient and their cancer’s specific characteristics.
- The integration between MEDITECH’s Expanse Genomics solution and GenomOncology's Precision Oncology Platform expands access to comprehensive precision medicine information within their Expanse
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