What You Should Know:
- Johns Hopkins Health System has selected Talkdesk Healthcare Experience Cloud to modernize its contact center operations as part of a major technology initiative. The move aims to streamline interactions, enhance service delivery, and support multi-channel patient communications.
- The implementation leverages the Talkdesk Customer Experience Automation™ (CXA) platform to improve how Johns Hopkins engages with patients.
Improving Patient Engagement
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RLDatix Launches AI-Powered Smart Entry to Transform Patient Safety Reporting
What You Should Know:
- RLDatix, a provider of healthcare safety and data solutions, has announced the launch of Smart Entry, a new AI-enabled feature designed to transform how safety events are reported. Built into the company’s Safety & Risk Management solution, Smart Entry aims to significantly improve the speed, accuracy, and ease of documenting harm and near-miss events.
- According to RLDatix, a staggering 80% of safety events often go unreported. Smart Entry directly
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Walgreens Earns First Gene and Cell Services Accreditation
What You Should Know:
- Walgreens Specialty Pharmacy has received its first Gene and Cell Services accreditation from ACHC (Accreditation Commission for Health Care).
- The new accreditation, along with others, demonstrates the company's commitment to providing quality care to its patients.
Expanding Services and Accreditations
In addition to the new Gene and Cell Services accreditation, Walgreens Central Specialty Pharmacy has achieved a number of other recognitions. It
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Medbridge Launches New Surgical Pathways for Hybrid Post-Op Care
What You Should Know:
- Medbridge, a leader in digital care solutions, has announced the launch of Surgical Pathways, a new offering on its digital musculoskeletal (MSK) and movement-based medicine platform.
- These programs provide hospitals and physical therapy organizations with a complete care journey for patients, from pre-operative preparation to post-operative recovery. The new Pathways cover total hip arthroplasty (THA) and total knee arthroplasty (TKA), which are
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Array Behavioral Care Launches Care Pathways to Standardize Virtual Mental Health Treatment
What You Should Know:
- Array Behavioral Care, a virtual behavioral health provider, has introduced its proprietary Care Pathways, a structured framework designed to ensure patients receive timely, clinically appropriate, and tailored treatment.
- The new model is intended to bring consistency, accountability, and personalization to a field that has long struggled with variability in care delivery. Care Pathways also enables measurement-based care across Array’s virtual
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DLH Wins $46.9M NIH Contract for Digital Transformation and Cybersecurity
What You Should Know:
- DLH Holdings Corp. has been awarded a task order valued at up to $46.9M by the National Institutes of Health (NIH) to continue providing a comprehensive suite of information technology services to the agency's Office of Information Technology (OIT).
- The contract includes a base period and multiple options, totaling a three-year period of performance, and will support approximately 7,000 end-customers.
Comprehensive Suite of Digital and Cybersecurity
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Reprieve Cardiovascular Raises $61M to Fund Pivotal Heart Failure Trial
What You Should Know:
- Reprieve Cardiovascular, a clinical-stage company secures $61M in Series B funding led by Deerfield Management and included participation from several other investors, such as Arboretum Ventures, Lightstone Ventures, and an undisclosed strategic investor.
- The funding round, which combines equity investment with a debt facility will be used to support the rapid execution of the global FASTR II pivotal clinical trial and to fund key commercial readiness
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FriskaAi Integrates with Dexcom’s CGM Data for AI-Powered Diabetes Management
What You Should Know:
- FriskaAi, an AI-powered healthcare platform, has announced an agreement with Dexcom, Inc., a global leader in glucose biosensing, to integrate data from Dexcom G7 and Dexcom G6 Continuous Glucose Monitoring (CGM) Systems into its platform.
- The collaboration will enable FriskaAi to use continuous glucose data to support physicians and patients with actionable, personalized care management programs.
Physician-Directed Platform for Chronic Disease
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UnitedHealthcare to Cover Elucid’s PlaqueIQ CTA Plaque Analysis Starting 10/1
What You Should Know:
- United Healthcare has updated its cardiac imaging guidelines to align with recommendations from radiology benefit manager EviCore, announcing new coverage for coronary computed tomography angiography (CTA) plaque quantification.
- The new coverage, effective October 1, 2025, specifically includes Elucid’s PlaqueIQ™ technology. This is a major step forward for Elucid, a company that uses AI to give physicians a more precise view of
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Talkspace and Express Access Partner to Optimize Mental Health Referrals
What You Should Know:
- Talkspace, a virtual behavioral health provider, and Express Access, a referral platform funded by the National Institutes of Health, have announced a new partnership to reshape how Americans access mental healthcare.
- Talkspace is the first national digital provider to adopt the Express Access TOP Match™ system at scale. This integration will allow for scientific provider matching and real-time patient progress tracking to be embedded directly into its care
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