Imagine a world where interactions with your health plan feel as intuitive and supportive as confiding in a trusted expert—even during moments of crisis. A world where members no longer face long phone queues or convoluted systems for routine inquiries when support is needed most. Instead, AI and automation redefine support, delivering scalable, secure, and empathetic experiences for meaningful business and member experience impact.
For government-sponsored health plans balancing
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Lessons Learned from The Change Healthcare Cyberattack, One Year Later
Just over a year ago, Change Healthcare was the target of the largest medical data breach in U.S. history. The cyberattack impacted over 190 million people in the U.S. and halted the healthcare technology company’s systems, causing months of outages.
Change Healthcare provides solutions and services to hundreds of thousands of healthcare providers nationwide and processes billions of transactions each year. This attack had a massive ripple effect, preventing transactions, payments, and
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Hidden Challenges of AI in Healthtech: Why It’s More Complex Than It Seems
Artificial intelligence is transforming numerous industries, and healthcare is no exception. Automated diagnostic systems, personalized treatment plans, and advanced medical image analysis—all made possible by AI—are already reshaping the sector. It may seem like the future of healthcare has arrived, especially considering that approximately 94% of healthcare companies report using AI or machine learning in some capacity.
In the European Union, 42% of healthcare organizations leverage AI for
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Are Your Hospital Beds Safe? Damaged Support Surfaces Dangers
Support surfaces play a critical role in healthcare, influencing patient health outcomes and hospital finances. Yet, these surfaces are often an underestimated source of risk within facilities. A Cambridge University Press study of beds and mattresses in four U.S. hospitals uncovered that support surface damage is more widespread than previously recognized. Some facilities reported damage rates exceeding 70%. This raises concerns about patient safety as hospitals continue using outdated,
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4 Steps Healthcare IT Leaders Can Take to Overcome Cloud Challenges
The cloud is not only a competitive advantage but a new status quo. In fact, the healthcare cloud computing market is expected to grow to $120.6 billion by 2029, up from $53.8 billion in 2024.
As healthcare organizations migrate to the cloud or improve their cloud posture, it’s important to remember that transformation comes with opportunities and challenges alike.
The cloud frees companies from being held back by traditional, outdated systems and three-to-five-year hardware refresh
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The NP/PA Factor: Why Advanced Practice Providers Are Essential for Life Sciences in 2025
For decades, life sciences companies have centered their marketing efforts on physicians, assuming they hold the greatest influence over prescribing and treatment decisions. However, the healthcare landscape has shifted dramatically. Nurse practitioners (NPs) and physician assistants/associates (PAs) are not just supporting players, they are primary prescribers shaping patient care across nearly every therapeutic area.
This shift is finally being recognized across the industry. According to
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Scalability in Revenue Cycle: Building a Flexible Model for Sustainable Growth
The demands on revenue cycle management (RCM) today are unrelenting. Healthcare providers are navigating ongoing regulatory shifts while financial constraints and growing patient volumes place immense pressure. The average internal cost of running an RCM operation has increased from 4% to 5%, even with the advances in technology and automation. To be successful, providers must maintain efficiency while delivering quality care.
With this current landscape, RCM must be built for adaptability;
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Critical Role of Transitions of Care in Medicare Advantage Success
The Medicare Advantage (MA) market is at a tipping point, with more than half of all seniors enrolled in an MA plan for their healthcare. Utilization of services is skyrocketing and the Centers for Medicare and Medicaid Services (CMS) has increased pressure to deliver supplemental benefits in a high-quality, low-cost and reportable manner.
As enrollment continues to grow, how health plans are paid — and how much —will be central to the debate over the efficiency and sustainability of
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Rural Healthcare Challenges: How AI & Telemedicine Can Improve Access
With tight-knit communities, strong traditions, and a deep sense of resilience, rural America is a key piece of our nation’s fabric. Yet, for many people living in these areas—one in five Americans—getting basic healthcare can be an uphill battle. Limited hospital options, provider shortages, and economic struggles can make what should be routine checkups feel like monumental tasks.
Ensuring equitable access to care across the nation is a critical goal. While technology offers
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Neuro-Symbolic AI Brings Precision to Healthcare Risk Adjustment
A conversation with RAAPID founder and CEO Chetan Parikh reveals how his company's purpose-built AI platform is transforming risk adjustment in healthcare. The Series A investment from Microsoft's M12 venture fund marks a significant milestone in the organization's mission to accelerate healthcare's transition to value-based care.
"Our vision is to develop and deploy advanced healthcare AI technologies that empower healthcare workers to deliver quality & affordable care," Parikh explains.
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