A new type of purpose-built technology is necessary to manage patient relationships.
Customer relationship management (CRM) systems are commonplace in nearly every industry, though their use in healthcare is complicated. Healthcare is incredibly complex and unique in many ways, and many generic CRM or CRM-like solutions address only one or two elements of the patient journey, such as appointment scheduling and reminders, without factoring in personal needs and preferences, health histories,
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Optimizing Patient Experience: How Virtual Offerings are Changing The Healthcare Climate As We Know It
Providing patients with a positive health outcome is always the priority for their healthcare provider. The journey to accomplishing this goal can often be an uphill challenge with many variables at play. Providers are tasked with not only delivering a positive health outcome but also with the patient experience and level of satisfaction as they make their way through their healthcare journey. Since the Covid-19 pandemic and the emergence of virtual healthcare, the healthcare industry has
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The Future of Digital Transformation in Hospitals
Hospitals are increasingly motivated to drive digital transformation in order to improve patient outcomes, reduce costs, meet regulatory requirements and stay competitive. Additionally, digital transformation can support medical research and drive innovation in healthcare, as well as generate new revenue streams. An increasingly important tool as hospitals undergo these transformations is federated learning, a technology that we will expand on later. Federated learning is a machine learning
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How AI is Transforming Rare Disease Diagnosis
Collectively rare diseases are anything but rare – they impact 30 million people in the US and ten times that amount globally. And 1 in 3 children suffering from a rare disease will not survive beyond the age of five.
One of the biggest challenges facing clinicians is making a quick, accurate diagnosis – on average patients visit eight physicians and receive two to three misdiagnoses before being correctly diagnosed, a process that takes US patients around 7.6 years, and is often referred to
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How Health Insurance Plans Can Track & Improve Member Engagement
The first step toward better health outcomes happens when people become proactive about protecting their own health and well-being. Proactive action rarely appears out of nowhere, though — most of us need some inspiration to start thinking about living healthier lifestyles.
That’s where health insurance plans have a real opportunity to help. Health plans can be that spark for their members: They can encourage healthier living while ensuring that members have access to the
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Can Technology Live Up to Its Promise for Clinical Trials?
By creating efficiencies with technology, CROs have an opportunity to build clinical trials of the future.
For many years, artificial intelligence (AI), machine learning (ML) and natural language processing (NLP) had a reputation in the biopharmaceutical industry as flashy buzzwords, with little concrete evidence to back up their promise. Over time, this lack of understanding has created drawn-out anticipation, leaving many skeptical about the true value of these tools.
As the
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Value-Based Administration Enables All VBC Network Stakeholders to Benefit
Despite holding the promise of delivering superior patient outcomes while lowering healthcare costs, many providers remain reluctant to embrace value-based care (VBC) reimbursement models. Progress toward VBC adoption hasn’t achieved its potential yet, hovering around 60% of all payment models from 2018 to 2021, with the remaining 40% comprised of traditional fee for service (FFS).
Though some providers simply are hesitant to abandon the FFS model that has served them well, others are leery
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The Importance of Employee Recognition Programs in the Healthcare Industry
Hiring and retaining top-quality candidates in the healthcare sector has been a significant challenge. Aside from the risk of working around patients infected with diseases, as we saw during the COVID-19 outbreak, they are also faced with several difficulties. The healthcare industry needs effective and efficient retention strategies because of a talent shortage, high turnover rates, and heavy competition for top candidates.
Healthcare workers have a complex routine of responsibilities.
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Hybrid Healthcare and The New Normal: Biggest Adjustments for Healthcare Organizations
The adoption of virtual health has increased dramatically since March 2020, with 150 million telehealth claims in less than two years. Like other revolutionary innovations throughout history, healthcare innovation is necessitated by time — and unmet needs. So many struggled to create virtual care solutions during the pandemic, and many technology companies jumped into the telehealth space because of the unmet needs of patients. But the pandemic era is soon coming to an end, leaving telehealth to
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How The Healthcare Industry Can & Should Be Supporting Unpaid Caregivers
Unpaid caregivers are the backbone of society, providing an essential service, yet often feel invisible and without support. In recent years, that backbone is starting to break with research showing that 70% of caregivers, including parents and caregivers of adults, have at least one significant mental health impact. Even more worrisome, the same study indicated that more than half (52%) of those considered part of the sandwich generation - caring for an aging parent and a child at the same time
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