Artificial intelligence (AI) is already transforming healthcare, including pharmacy operations, clinical workflows, and business processes. As adoption accelerates, it's essential to ensure that AI is implemented responsibly—especially given the sensitive nature of patient data and the complexities of care delivery. Success in this space requires a balance of high tech and high touch: robust human oversight and ethical governance. Here are four key steps to help healthcare and pharmacy
Read More
Beyond Budgets: How IT Outsourcing is a Strategic Imperative for Health Systems
After years of severe financial pressure intensified by the pandemic, U.S. health systems face shifting service demands, soaring costs, murky and unpredictable policy decisions, workforce shortages, supply chain disruptions, increasingly frequent and significant cyberthreats, and stagnating reimbursement rates that lag behind inflation. Healthcare costs have risen significantly, with general inflation increasing by 14.1% from 2022 to 2024. In contrast, Medicare net inpatient payment rates have
Read More
Virtual Patients: How AI Simulation Is Revolutionizing Clinical Trials and Drug Development
The most consequential shift in modern medicine isn’t happening inside hospitals or biotech labs. It’s happening inside medical simulation labs / training centers.
Drug development has long been marked by high costs, inefficiency, and human trial-and-error. Indeed, the cost of developing a single therapeutic exceeds $2.6 billion according to the Tufts Center for the Study of Drug Development. Much of this expense can be attributed to the clinical trial process.
Clinical trials are a
Read More
Beyond Step Counts: How AI-Powered Gait Analysis is Unlocking a New Vital Sign in Healthcare
Gait—how we walk—provides powerful, often overlooked insights into our physical, cognitive, mental, and social health. It’s more than just movement; it serves as a window into our overall well-being, with impairments in gait and mobility linked to falls, cognitive decline, chronic conditions, and even mortality. While healthcare professionals have long studied these connections, there’s something universally intuitive about how we assess a person’s health just by watching them walk.
Though
Read More
How Self-Triage and Care Navigation Can Fix Healthcare’s Hidden Problem
U.S. health systems are navigating a storm of staff shortages, budget constraints, and rising patient demand. But there’s another, less visible factor compounding these pressures: Patients are often booking care that doesn’t match what they clinically need. This misalignment not only gums up access but also diverts critical resources from those who need them most.
While efforts to expand capacity typically focus on increasing provider supply, support staff headcount, or physical
Read More
PCCI’s Community Vulnerability Compass: The Gold Standard for SDOH Measurement
If you are leading efforts to improve and understand public health in your community, we’ve researched and validated that PCCI’s Community Vulnerability Compass (CVC) offers an improvement in advanced insights and performance compared to existing tools that measure community socioeconomic conditions in our neighborhoods. Although getting here took a lot of innovation and perseverance, through a recent publication, we are now able to share what factors differentiate the CVC and why it offers
Read More
How Knowledge Sharing Transforms Health Insurance BPO Back-Office Operations
In the dynamic environment of modern health insurance BPOs (Business Process Operations), knowledge-sharing has emerged as a crucial element for fostering innovation and continuous improvement. Specifically, within back-office operations of an end-to-end operational framework, sharing knowledge to learn from errors can significantly enhance efficiency, improve service delivery, and create a culture of continuous learning and adaptability.
Information-sharing leading to better results is
Read More
Easing Pharmacist Burnout: How Upskilling Technicians to Administer Vaccines Can Transform Pharmacies
Being a pharmacist is a demanding job, and it seems to be getting more challenging. Everywhere you look, pharmacists are dealing with issues like burnout, workforce shortages and financial difficulties. 61% report being moderately or very stressed, student applications continue to decrease, applications decreased another 5% from 2022 to 2023, after an initial massive drop off from 2021, and prescription reimbursement rates have continued to decline. On top of all of that, many pharmacists are
Read More
Beyond the Clinic: 4 Trends Reshaping the Healthcare Landscape in 2025
The healthcare industry is undergoing a significant transformation, with new trends shaping the landscape in 2025. According to a recent survey conducted by the Deloitte Center for Health Solutions, which polled 80 C-level executives from large healthcare organizations, 2025 is expected to be a year of notable financial growth. An encouraging 69% of respondents anticipate an increase in revenue, while 71% project higher levels of profitability.
The survey also revealed several
Read More
The End of POTS: What Healthcare Organizations Need to Know About the Copper Sunset
For decades, Plain Old Telephone Service (POTS) lines have quietly underpinned some of the most critical functions in healthcare facilities—from faxing patient records to enabling elevator emergency calls and connecting fire alarms. But a seismic shift is underway: U.S. telecommunications carriers are rapidly retiring copper networks, spurred by Federal Communications Commission (FCC) deregulation and the relentless march of digital transformation.
This transition is not just a matter of
Read More
