What You Should Know:
- Voice AI research company Hume AI announced a significant leadership transition and strategic expansion of its research infrastructure business.
- Andrew Ettinger has been appointed as the new Chief Executive Officer, taking over as co-founder Alan Cowen moves to Google following a technology licensing agreement between the two companies.
Leadership and Strategic Shift
Andrew Ettinger, formerly Chief Revenue Officer at Appen, brings 15 years of
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Clawbacks vs. Withholds: How to Structure Your Next Digital Health Contract
What You Should Know
The News: The Peterson Health Technology Institute (PHTI) has released a comprehensive "Playbook on Performance-Based Contracting," signaling a market-wide shift away from paying for mere access to digital health tools.The Pivot: The report argues that traditional "clawback" models—where vendors refund money if they miss targets—are failing. The new standard is a "two-stream" model: a base fee for engagement plus a withheld payment released only upon verified clinical
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The Hidden Dangers of AI in Care: ECRI Ranks the Top 10 Health Tech Hazards for 2026
What You Should Know
The Core News: ECRI has named the misuse of AI chatbots (LLMs) as the #1 health technology hazard for 2026, citing their tendency to provide confident but factually incorrect medical advice.The Broader Risk: Beyond AI, the report highlights systemic fragility, including "digital darkness" events (outages) and the proliferation of falsified medical products entering the supply chain.The Takeaway: While AI offers promise, ECRI warns that without rigorous oversight and
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Analysis: Amazon One Medical’s Health AI Assistant—Agentic Care or Algorithmic Gatekeeping?
What You Should Know
- Amazon One Medical has launched Health AI, an agentic assistant integrated into the One Medical app that provides 24/7 personalized health guidance grounded in a member's unique medical history.
- The tool goes beyond generic search by explaining lab results, managing medications, and booking appointments, while utilizing clinical guardrails to seamlessly connect members to human providers when medical expertise is required.
The Technical Stack: Agentic AI
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Beyond the Hype: New KLAS Data Validates the Financial and Clinical ROI of Ambient AI
What You Should Know
The News: A new report by KLAS Research validates the performance of Suki, an AI clinical intelligence platform, across three major health systems: FMOL Health, McLeod Health, and Rush University System for Health.The Numbers: The systems reported significant ROI, including a 26.8% reduction in documentation time and monthly revenue gains exceeding $1,000 per provider due to improved coding and volume.The Takeaway: Ambient AI has graduated from "experimental pilot" to
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Consolidating Clinical Intelligence: Rapid Care Acquires DeepDoc to Scale AI Summarization
What You Should Know
The Deal: Rapid Care has acquired DeepDoc, a generative AI platform specializing in summarizing complex medical records with over 99% accuracy. Financial details of the acquisition were not disclosed. The Problem Solved: The technology addresses the "unstructured data" crisis in healthcare by automating the review of massive patient files for insurance claims, legal cases, and utilization reviews.Acquisition Impact: This is Rapid Care’s third major acquisition in three
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Analysis: The Dual Crisis of 2026—Supply Chain Disruptions and the Clinical Alignment Gap
What You Should Know
- The 2026 State of Healthcare Supply Chain Survey from symplr reveals a "dual crisis" as supply chain leaders struggle to balance persistent global disruptions with escalating multi-million dollar savings targets.
- Optimism has plummeted, with 53% of leaders expecting challenges to worsen this year, while a deepening disconnect with clinicians—only 3% of whom are seen as "strongly supportive"—threatens essential cost-containment and standardization efforts.
The
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The “Digital Front Door” or a Revolving Door? Why Nurse-Led Access is 2026’s Critical Efficiency Lever
What You Should Know
- A new national report from Conduit Health Partners reveals that 74% of patient triage cases are resolved without an ER visit when clinical expertise is placed at the first point of contact.
- The report, “The Connected System: Insights on Patient Access and Throughput,” finds that aligning nurse-led triage with centralized transfer centers can drive a 3:1 return on investment by protecting hospital capacity and reducing the "firefighting" of downstream
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Analysis: The “Password Pain” Tax—Why 85% of Healthcare IT Leaders Are Moving Beyond Legacies
What You Should Know
- A new report from Imprivata reveals that 85% of healthcare IT leaders now view passwordless authentication as "very important" or "mission-critical".
- Despite this, only 7% of organizations have fully adopted passwordless workflows, leaving clinicians stuck in a cycle of "password pain" that causes delays in patient care for 41% of institutions and drives risky workarounds in 46%.
A 7% Adoption Reality
The most striking finding is the chasm between
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Beyond Email: Why Communication Failures are Driving the Nursing Crisis
What You Should Know
- New research from Firstup reveals that 81% of hospital nurses attribute patient care issues directly to organizational miscommunication.
- With traditional channels like email failing a "deskless" workforce, communication gaps are now a primary driver of clinician burnout and a "retention tax" costing hospitals an average of $61,110 per lost RN.
Firstup 2026 State of Nursing Communication Report
As hospitals nationwide navigate margin pressure and a
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