What You Should Know:
– Quest Diagnostics, a provider of diagnostic information services announced a strategic collaboration with Google Cloud to enhance its data management, improve data analytics, and personalize customer experiences.
– The partnership will leverage Google Cloud’s advanced data analytics and generative AI (gen AI) technologies to transform various aspects of Quest’s operations.
Google Agentspace Integration
A key component of this collaboration is the integration of Google Agentspace, a platform that utilizes gen AI to connect employees and customers with enterprise-wide knowledge. This will automate complex tasks through intelligent, customizable agents, marking one of the first implementations of these technologies by a national laboratory provider across R&D, customer experience, and operations, all while maintaining stringent data privacy and security.
Enhanced Data Analytics
– Utilizing Google Cloud’s data analytics tools will enable Quest to gain deeper insights from its vast data sets. Gen AI will be explored to provide patients and consumers with personalized health insights derived from their laboratory data. Physicians will gain access to enhanced laboratory insights and other data, facilitating improved patient care. The collaboration will bolster Quest’s hybrid cloud strategy by expanding its data and AI capabilities, leading to increased productivity.
With Quest Diagnostics handling over 200 million test requisitions and managing over 80 billion data points in 2024, this collaboration with Google Cloud is poised to significantly enhance the company’s ability to deliver valuable diagnostic information and personalized experiences to its customers.
“This collaboration with Quest Diagnostics marks an important moment in healthcare innovation,” said Thomas Kurian, CEO, Google Cloud. “By combining Google Cloud’s cutting-edge AI and data analytics capabilities, with Quest’s vast network and deep healthcare expertise, we’re helping improve diagnostics and patient care. Together, we’re paving the way for a future where healthcare is more personalized, proactive, and accessible for everyone.”
