What You Should Know:
– Centivo, a pioneering healthcare company committed to making quality healthcare radically affordable, is thrilled to announce the launch of Centivo Care, a virtual primary care practice seamlessly integrated into Centivo-administered health plans.
– This innovative platform addresses the growing challenge of primary care access, offering a streamlined digital experience that connects patients and providers with unprecedented ease.
Revolutionizing Healthcare Access: Centivo Care’s Primary Care-Centered, Virtual-First Approach
Centivo is on a mission to make affordable, high-quality healthcare accessible to millions of workers who face challenges managing medical expenses. The company’s innovative health plan addresses inefficiencies in traditional employer-sponsored plans, reducing total care costs by 30% or more while delivering value to employers, employees, and partner health systems. In collaboration with leading local health systems, Centivo offers a primary care-centered model that integrates virtual care services for an effective alternative to conventional health insurance carriers.
Centivo Care: A Pioneer in Virtual Primary Care
Centivo Care stands out as one of the first virtual primary care practices to earn Patient-Centered Medical Home (PCMH) accreditation from the National Committee for Quality Assurance (NCQA), highlighting its commitment to exceptional patient care. Designed for seamless, user-friendly experiences, the platform combines affordability with comprehensive, patient-centered services.
Key features of Centivo Care include:
- Free Appointments: Patients benefit from cost-free consultations.
- Comprehensive Support: A dedicated primary care team integrates behavioral health services and urgent after-hours assistance.
- Ease of Access: The intuitive mobile app connects patients to providers anytime, anywhere.
- Specialist Referrals: Patients are seamlessly guided to in-network specialists for continuity of care when advanced treatment is necessary.
Empowering Patients Through Digital Tools
Centivo Care places control in patients’ hands through its user-friendly app, enabling them to:
- Engage in continuous chat with their care team for questions and progress tracking.
- Access personalized care plans and after-visit summaries.
- Request prescription refills and receive preventive care reminders.
- Transition to in-person care when needed.
This patient-centric approach has resulted in a 96% customer satisfaction (CSAT) score. One patient shared, “I received care that I otherwise would have skipped,” demonstrating how Centivo Care ensures patients access essential healthcare.
A Holistic and Personalized Approach
Unlike traditional telemedicine, Centivo Care fosters long-term relationships between patients and their primary care teams, ensuring personalized, whole-person care. This model is particularly attractive to younger individuals, over 70% of whom prefer the convenience of virtual healthcare.
Leadership and Strategic Growth
Dr. Wayne Jenkins, Chief Medical Officer at Centivo, emphasizes the organization’s focus on accessibility, affordability, and whole-person care. “In a post-pandemic world where nearly half of all patients desire ongoing virtual care, Centivo Care delivers exceptional care while leveraging our network to guide patients to the right local providers when needed,” Dr. Jenkins stated.
The launch of Centivo Care follows the strategic acquisition of Eden Health in 2024, a move that integrates advanced tech-driven primary care and mental health services. This expansion strengthens Centivo’s ability to provide affordable, primary care-centered health plans to a broader population.
A Year of Remarkable Achievements
2024 marked a transformative year for Centivo, with highlights including:
- $75 million in additional funding.
- Significant year-over-year growth in clients and members.
- Strategic partnerships with health systems nationwide.
Through Centivo Care, the company continues to redefine healthcare delivery, ensuring patients receive accessible, high-quality care while addressing the growing demand for virtual-first solutions.
