CrossChx, a provider of identity resolution for smarter healthcare, today announced it has raised $15 million in Series C funding from Silicon Valley Bank, Khosla Ventures, Drive Capital, NCT Ventures and Moonshots Capital. The most recent round brings the Columbus, OH-based health tech startup total funding to date to $35 million.
CrossChx plans to use this round of funding to expand the sales and distribution of its flagship patient modern patient sign-in system called Queue that reduces patient wait times by up to 80 percent. The Queue patient sign-in system is equipped with the company’s identity resolution software that accurately captures patient data, deduplicates records, catches errors in patient medical profiles, and verifies patients’ identities to prevent medical mistakes.
Queue Workstation
Queue includes a multi-touchscreen tablet equipped with CrossChx identity resolution software that accurately captures patient data, catches errors in patient medical profiles, and verifies patients’ identities to prevent medical mistakes and fraud. It also includes a 42″ LCD lobby monitor that shows patients their place in line, wait-time, and directs them where to go to complete their registration.
Reduce Patient Wait-Times By Up To 80% Using Queue
By implementing Queue, a patient registration software and check-in kiosk, Marietta Memorial has been able to achieve an average patient wait-time of less than 5 minutes. The community based not-for-profit hospital with nearly 2,600 employees previously had a manual process in place for tracking patient wait-times and determining the reasons for patient visits.
In addition to increasing waiting room times, this also created inefficiencies in tracking and reporting data across several hospital locations. With 20 Queue kiosks installed across 69 points of registration, Marietta Memorial has achieved an average patient wait-time of 4.8 minutes. Queue has been so effective that Marietta Memorial has seen a 95% patient acceptance rate with more than 75,000 total kiosk encounters since launching.
CrossChx is currently used in more than 350 health systems nationwide and created more than 50 million unique patient IDs for healthcare including Ohio Health, Providence Hospitals, etc.
“Queue finally provides a way for patients to safely log in to healthcare, giving providers the ability to deliver a more personable level of care and returning control of patient identities back to their rightful owners – the patients themselves,” said Sean Lane, Founder and CEO of CrossChx in the press release announcement. “Queue signals a new era of patient registration, and this capital will provide the resources to fulfill demand and expand across the country.”
