What You Should Know
- The Funding: Third Way Health has raised an oversubscribed $15M Series A led by Health Velocity Capital (bringing total funding to $22.5M). This follows strategic 2025 investments from Astrana Health and MedPOINT Management.
- The Model: The company tackles healthcare’s administrative crisis not just with software, but with an AI-enabled services model. They provide a hybrid front-office solution—combining AI automation with dedicated human teams—to handle scheduling, prior authorizations, and patient intake.
- The ROI: Currently supporting practices that serve over 5 million patients annually, the platform has proven its value: reducing front-office administrative costs by up to 40%, increasing patient visits by an average of 11%, and cutting phone wait times in half.
The “White-Glove” Takeover
In the rush to automate healthcare, the industry has often promised that artificial intelligence will magically cure administrative burnout. But for anyone running a medical practice, the reality is starkly different: an AI chatbot cannot untangle a complex prior authorization denial, and an automated phone tree often just infuriates anxious patients.
Third Way Health steps in as an operational partner. Through a 12-week white-glove implementation process, the company embeds fully dedicated, tech-enabled teams directly into a client’s workflows.
The AI handles the rote, high-volume tasks—like routing calls or verifying standard eligibility—while the human team manages the nuanced, complex interactions that require empathy and critical thinking.
The data proves the model works. To date, the company has helped clients:
- Cut phone wait times by 50%.
- Reduce front-office administrative costs by up to 40%.
- Increase patient visits by an average of 11%.
“The future of healthcare includes AI, but AI does not replace humans,” says Frederik Mueller, Co-Founder and CEO of Third Way Health. “We are at an inflection point where intelligent automation can truly optimize practices, freeing healthcare providers to focus on patients. Healthcare practices are ready for solutions that offer sustainable growth, and we are excited to lead the charge. We operate as a true extension of our customers’ teams, moving at their pace, absorbing operational volatility, and advocating relentlessly for what’s best for the practice so that every partnership delivers a genuine win-win. With this funding, we can continue redefining front-office operations and patient care.”
