What You Should Know
- The Report: Today, KLAS Research released its 2026 Best in KLAS reports, and the message from the data is clear: The market rewards vendors that use technology to restore the human connection, not complicate it.
- The Dynasty: Epic has won “Overall Health System Suite” for the 16th consecutive year, winning 11 individual segments. athenahealth secured “Overall Independent Physician Practice Suite” for the third year in a row.
- The Services: Chartis (IT Services), Optimum Healthcare IT (Implementation), and Impact Advisors (Management Consulting) took the top service awards, highlighting a shift toward strategic optimization over pure installation.
- The Comebacks: TeleVox (Software) and Greenway Health (Physician Practice) were named “Most Improved,” with satisfaction scores jumping 22% and 24% respectively, driven by better customer partnership and proactive communication.
The Unstoppable Epic
For the 16th consecutive year, Epic has been named the Overall Health System Suite winner. This level of dominance is unprecedented in modern enterprise software. Beyond the overall title, Epic secured 11 individual segment awards, sweeping categories from Acute Care EHR to Patient Portals. For CIOs, the “safe bet” has become the “innovative bet,” as Epic continues to lead in integrating new modalities like ambient listening and payer-provider exchange.
The Independent Champion
In the ambulatory market, athenahealth successfully defended its title as the Overall Independent Physician Practice Suite for the third year running. Despite intense competition from hospital-owned networks, independent practices continue to favor athenahealth’s network-enabled model. The vendor also picked up wins in Behavioral Health and Practice Management, proving its versatility across the fragmented outpatient landscape.
The “Fixers”: Services and Consulting
As the EHR market saturates, the battleground has shifted to optimization. This is where the service firms shine.
- Chartis repeated as the Overall IT Services Firm, winning specifically for high-level clinical implementation leadership.
- Optimum Healthcare IT took the crown for Overall Implementation Services, scoring near-perfect marks (95.0+) in staffing and go-live support.
- Impact Advisors won Overall Healthcare Management Consulting, recognized for helping systems squeeze ROI out of their massive tech investments through data analytics and human capital consulting.
Most Improved
Perhaps the most encouraging data points in the 2026 report come from the “Most Improved” category.
- TeleVox: After years of middling scores, the patient engagement vendor saw a 22% jump in satisfaction. Customers cited a shift from reactive support to proactive partnership.
- Greenway Health: Often critiqued for service issues in the past, Greenway posted a 24% increase in satisfaction among its RCM clients, proving that legacy vendors can reinvent their culture.
2026 Best in KLAS Winners: US Market
Inpatient Clinical Care
- Acute Care EHR (Large >400 Beds): Epic EpicCare Inpatient EHR
- Acute Care EHR (Midsize 151-400 Beds): Epic EpicCare Inpatient EHR
- Acute Care EHR (Small 1-150 Beds): MEDITECH Expanse/MaaS
- 340B Management Systems: Verity Solutions Verity 340B
- Automated Dispensing Cabinets: BD Pyxis MedStation ES
- Clinical Communications (Acute): Epic Secure Chat
- Clinical Decision Support (Disease Ref): EBSCO + Merative DynaMedex
- Clinical Decision Support (Drug Ref): Merative Micromedex
- Clinician Digital Workflow: TransformativeMed Cores
- Data Archiving: Access Unify | Health
- Drug Diversion Monitoring: Bluesight ControlCheck
- Infection Control & Monitoring: Wolters Kluwer Sentri7 Infection Prevention
- Integration Engines: Rhapsody Corepoint
- IV Workflow Management: Epic Dispense Prep
- Medication Inventory Mgmt: Epic Willow Inventory (Inpatient)
- Pharmacy Surveillance: Wolters Kluwer Sentri7 Pharmacy Surveillance
- Purchasing Optimization Analytics: QuicksortRx
- Smart Pumps (EHR-Integrated): BD Alaris (LVP, PCA, Syringe)
- Smart Pumps (Traditional): BD Alaris (LVP, PCA, Syringe)
Ambulatory & Post-Acute Care
- Ambulatory EHR (Health System Owned): Epic EpicCare Ambulatory EHR
- Ambulatory EHR (Indep. >75 Physicians): athenahealth athenaClinicals and Epic EpicCare Ambulatory EHR (Tie)
- Ambulatory EHR (Indep. 11-75 Physicians): athenahealth athenaClinicals
- Ambulatory Ophthalmology: Nextech IntelleChartPRO EHR
- Ambulatory Pediatric Solutions: PCC Pediatric EHR & PM
- Ambulatory Plastic Surgery: Symplast
- Ambulatory RCM Services (EHR-Agnostic): Omega Healthcare
- Ambulatory RCM Services (EHR-Associated): CompuGroup Medical US ARIA RCM
- Ambulatory Specialty EHR: Canvas Medical EMR Platform
- Ambulatory Surgery Center Solutions: Surgical Information Systems (SIS) SIS Charts
- Behavioral Health: athenahealth Behavioral Health
- Clinical Communications (Amb/Post-Acute): PerfectServe Clinical Collaboration
- Home Health: MatrixCare Home Health
- Homecare (Personal Care/Private Duty): AxisCare Home Care Software
- Hospice: MatrixCare Hospice
- Patient Intake Management: Simple Interact Front Office Automation Platform
- Patient Referral Mgmt & Analytics: Mosai Forcura
- Practice Management (Health System Owned): Epic Resolute/Prelude/Cadence
- Practice Management (Indep. 11-75 Physicians): athenahealth athenaCollector
- Senior Living (Assisted Living/Memory Care): PointClickCare
- Skilled Nursing Facilities/Long-Term Care: PointClickCare
- Small Practice EHR/PM (1-10 Physicians): Elation Health Elation EMR/PM
- Therapy/Rehab: StrataPT EMR
Revenue Cycle Management
- Ambient Speech: Abridge
- Autonomous Coding: CodaMetrix Autonomous Coding
- Claims Management & Clearinghouse: Quadax Xpeditor
- Clinical Documentation Integrity: Microsoft Nuance CDI
- Complex Claims Services: Revecore
- Computer-Assisted Coding (CAC): Dolbey Fusion CAC
- Debt Collection Services: RSI
- Denials Management Services: Trend Health Partners
- End-to-End Revenue Cycle Outsourcing: Ensemble
- Extended Business Office (Large): FTI Consulting
- Extended Business Office (Small): R1 RCM
- Government Reimbursement Services: R1 RCM
- Insurance Discovery: FinThrive Insurance Discover
- Outsourced Coding: Datavant
- Patient Access: Waystar Patient Access
- Patient Financial Engagement: RevSpring PersonaPay
- Patient Financing Services: Payzen (Non-Recourse)
- Physician Advisory Services: Xsolis
- Release of Information: MRO
- Revenue Cycle Chargemaster Mgmt: The Craneware Group Trisus Chargemaster
- Revenue Cycle Contract Mgmt: Experian Health Contract Manager & Analysis
- Speech Recognition (Front-End EHR): Microsoft Dragon Medical One
- Underpayment Recovery Services: R1 RCM
- Value-Based Care Enablement Services: Aledade
- Virtual Scribing Services: IKS Health Live Scribes and ScribeEMR Virtual Scribes (Tie)
Healthcare Operations
- Business Decision Support: Syntellis Axiom Cost Accounting & Decision Support
- Capacity Optimization Management: LeanTaaS iQueue Suite
- Credentialing: ASM MD-Staff
- Data Analytics Platforms: Innovaccer Gravity
- ERP (Large >300 Beds): Workday HCM, Financial Mgmt and Supply Chain
- Financial Planning & Analysis: Syntellis Axiom Enterprise Planning
- Healthcare Safety, Risk & Compliance: Performance Health Partners
- Real-Time Location Systems (RTLS): Sonitor RTLS
- Scheduling (Nurse & Staff): symplr Smart Square
- Scheduling (Physician): PerfectServe Lightning Bolt Scheduling
- Talent Management: Workday Human Capital Management
- Time & Attendance: QGenda Time Tracking and Compensation
- Training & Learning Platforms: uPerform
Value-Based Care & Patient Engagement
- ADT Notifications: Secure Exchange Solutions SES Notify
- CRM: Innovaccer Customer Relationship Management
- EHR-Centric Virtual Care Platforms: Epic Telehealth
- Healthcare Experience Management: NRC Health
- Interactive Patient Systems: pCare by Uniguest
- Patient Communications: Artera
- Patient-Driven Care Management: Wolters Kluwer UpToDate for Patient-Driven Care Management
- Patient Education: Wolters Kluwer UpToDate for Patient Education
- Population Health Management: Azara Healthcare DRVS
- Social Determinants of Health Networks: Findhelp
- Video Conferencing Platforms: Doximity Dialer
- Virtual Care Platforms (Non-EHR): Andor Health ThinkAndor
- Virtual Sitting & Nursing: Collette Health
Security & Privacy
- Access Management: Imprivata Enterprise Access Management
- Cybersecurity Solutions: Remedio Device Posture Management
- Healthcare IoT Security: Asimily IoMT Solutions
- Patient Privacy Monitoring: Bluesight Privacy Pro
- Security & Privacy Consulting: Clearwater
- Security & Privacy Managed Services: Fortified Health Security
Services & Consulting
- Application Hosting: Epic
- Data & Analytics Services: Impact Advisors
- Digital Transformation Consulting: Deloitte
- EHR Clinical Optimization: Evergreen Healthcare Partners
- EHR Revenue Cycle Optimization: Evergreen Healthcare Partners
- ERP Business Transformation & Imp. Leadership: KPMG
- ERP Implementation Leadership: Huron
- Financial/Clinical Improvement Consulting: Chartis
- Go-Live Support: Medasource
- HIT Core Clinical Implementation Leadership: Chartis
- HIT Staffing: iMethods
- Human Capital Consulting: Impact Advisors
- IT Planning & Assessment: Evergreen Healthcare Partners
- Large System Integrators: Deloitte
- Managed IT Services: Pivot Point Consulting
- Payer Strategy & Contracting: ECG Management Consultants
- Public Cloud: Amazon AWS
- Strategy, Growth & Consolidation Consulting: Guidehouse
- Technical Services: CSI Companies
- Value-Based Care Consulting: ECG Management Consultants
Imaging Systems
- Cardiology: INFINITT Cardiology Suite
- Cardiology Hemodynamics: Merge by Merative Merge Hemo
- Image Exchange: Microsoft PowerShare
- Oncology (Medical): Epic Beacon
- PACS (Large >300K Studies): Sectra PACS
- PACS (Small ≤300K Studies): AGFA HealthCare Enterprise Imaging for Radiology
- Speech Recognition (Front-End Imaging): Jacobian Fluency for Imaging
- Universal Viewer: AGFA HealthCare Enterprise Imaging XERO Viewer
- VNA: AGFA HealthCare Enterprise Imaging VNA
Payer Solutions
- Care Management Solutions (Payer): Cognizant TriZetto CareAdvance Enterprise
- Claims & Administration Platforms: Cognizant TriZetto Core Claims
- CMS Payer Interoperability: Edifecs XEngine Server for FHIR
- Data Analytics Platforms (Payer): Innovaccer Healthcare Data Platform
- Employer-Sponsored Healthcare Services: Premise Health
- IT Consulting Services (Payer): Huron
- Payer/Provider Data Exchange: Moxe Digital ROI
- Post-Payment Accuracy & Integrity: Trend Health Partners TRENDConnect
- Pre-Payment Accuracy & Integrity: HealthEdge Source
- Quality Measurement & Reporting: Inovalon Converged Quality
- Risk Adjustment (Coding/Compliance): Datavant (formerly Apixio)
- Risk Adjustment (POC/In-Home): Cozeva PayerOne Risk
2026 Best in KLAS Winners: Global Software (Non-US Market)
Regional winners for key segments outside the US.
Acute Care EHR
- Asia: InterSystems TrakCare
- Canada: Epic EpicCare Inpatient EHR
- Europe (DACH): Dedalus ORBIS
- Europe (France): InterSystems TrakCare
- Europe (Northern): Epic EpicCare Inpatient EHR
- Europe (Southern): Dedalus Care (HCIS)
- Europe (UK/Ireland): Epic EpicCare Inpatient EHR
- Latin America: MV SOUL
- Middle East/Africa: IQVIA Hospital Information System
- Oceania: InterSystems TrakCare
PACS
- Asia: Medsynaptic Medsynapse PACS
- Canada: Sectra PACS
- Europe (DACH): Sectra PACS
- Europe (Northern): Sectra PACS
- Europe (Southern): Sectra PACS
- Europe (UK/Ireland): Intelerad InSight PACS (Insignia)
- Latin America: Fujifilm Synapse
- Middle East: Sectra PACS
- Oceania: Sectra PACS
Digital Pathology
- Europe: Proscia Concentriq
Shared Care Records / HIE
- Europe: InterSystems HealthShare Unified Care Record
For more information, please visit https://klasresearch.com/report/2026-best-in-klas-awards-software-and-services/3906
