What You Should Know:
– PocketHealth today announced the launch of Conductor, an agentic AI system built to automate every non-clinical step of care, from requisition intake and order creation to scheduling and appointment confirmations.
– The solution is directly aimed at helping healthcare systems across North America manage rising patient volumes, shrinking staff resources, and growing administrative costs.
I. Orchestrating Workflows to End the Administrative Bottleneck
The fundamental challenge plaguing healthcare is the “manual work that lives between systems”. Conductor moves beyond simple task automation by using agentic AI to understand and orchestrate entire workflows, mirroring the nuanced, multi-step processes staff already take.
Conductor applies this approach across the health system, extending beyond radiology operations through configurable automations. Each process runs within existing infrastructure with full auditability, ensuring only pre-approved actions are performed.
“Until now, automation couldn’t handle the complexity of those workflows,” said Rishi Nayyar, Co-founder and CEO of PocketHealth. “Advances in agentic AI — combining large language, vision, and voice models — finally make true end-to-end workflow automation possible.”.
Key Apps and Measurable Labor Savings
Conductor provides a comprehensive back-office automation suite for non-clinical functions, helping organizations expand capacity without adding headcount.
Early applications of PocketHealth Conductor include:
- AI Requisition Processing: Uses Conductor’s Vision Agent to process faxed and digital requisitions from receipt to order creation. For one regional imaging system, this automation is expected to reclaim hundreds of staff hours monthly as 20 FTEs currently spend ~75% of their time on manual processing.
- Automated Scheduling: Enables 24/7 self-scheduling through intelligent SMS, web, and voice with automated confirmations and rescheduling. For a large outpatient network handling ~1,500 daily calls, Conductor targets a significant reduction in administrative load.
- Intelligent Communications: Automatically delivers personalized messages, forms, reminders, instructions, and updates to patients or providers.
- Inbound Call Center: Manages high-volume inbound calls through conversational AI to reduce wait times and administrative workload.
Improving Accuracy and Patient Safety
By automating non-clinical tasks, Conductor reduces manual errors and accelerates the speed of care. This focus on workflow execution and traceability is critical for clinical integrity.
“Administrative inefficiencies are one of healthcare’s biggest hidden costs,” said Dr. Ram Chadalavada, Chief Medical Officer at PocketHealth. “When automation is designed with clinical and compliance guardrails in place, it doesn’t just save time and cost, it improves accuracy, traceability, and ultimately, patient safety.”.
