What You Should Know:
– Popai Health, the Patient Conversation Intelligence company, today announced it has raised $11M in seed funding led by Team8 and NEA, alongside additional strategic investors,
– The capital intended to strengthen Popai’s go-to-market efforts and accelerate adoption across health systems, medical groups, health plans, and ACOs.
Eliminating Healthcare’s Biggest Blind Spot
Popai is revolutionizing care coordination by leveraging Voice AI to eliminate what the company calls healthcare’s largest patient engagement blind spot: the 65% of patient interactions that happen during phone calls. Traditional care coordination systems capture only a fraction of the information exchanged during these 15 million daily patient calls, resulting in limited visibility into key clinical, operational, and social insights.
The core of Popai’s platform is to convert these high-volume patient interactions into a valuable strategic asset. The platform automatically generates compliant documentation aligned with organizational guidelines, enhancing both quality and efficiency, with proven performance gains of 20% or more.
Converting Insights into Immediate Action
Popai’s Patient Conversation Intelligence platform, already in use by organizations including Essen Health Care and Clover Health, captures and analyzes patient phone conversations using healthcare-specific AI trained on medical terminology and clinical context.
Beyond documentation, the platform converts insights into immediate action through real-time workflow triggers that:
- Escalate critical issues to physicians.
- Schedule appointments.
- Close care gaps.
- Address medication adherence problems.
At the population level, the platform surfaces risk patterns across thousands of calls, enabling healthcare organizations to shift from reactive to proactive care management.
“One of the most sophisticated patient insight tools in healthcare has always been a conversation with a patient. We’re finally giving healthcare organizations the ability to capture and act on those conversations at scale with a powerful tool for proactive care. We’re not building another data platform but an action platform, and we’re incredibly excited about our partnership with Team8 and NEA,” said Eyal Gurion, Popai’s CEO and co-founder.
