What You Should Know:
– Axuall, the industry leader in clinical workforce intelligence, and the world-renowned Cleveland Clinic today announced a long-term agreement to co-develop and deploy Axuall Sync.
– The strategic collaboration is designed to dramatically improve the accuracy, recency, and completeness of provider data for health systems, directly tackling one of the healthcare industry’s most persistent and costly operational challenges.
The High Cost of Stale Provider Data
The challenge of inaccurate provider data extends far beyond simple database issues; it poses risks to patient care, compliance, and financial operations. According to the Centers for Medicaid and Medicare Services, over half of all healthcare provider directories contain significant errors, leading to missed patient care opportunities, scheduling breakdowns, and non-compliance.
Cleveland Clinic, as a global destination hospital facility, manages an extraordinarily high volume of new external provider records daily. This sheer scale means provider data needs are constantly expanding, and accuracy is critical for referral-driven patient flow.
“The challenge of stale provider data goes far beyond a simple database issue; it’s about unlocking the full potential of our healthcare networks,” said Charlie Lougheed, CEO and founder of Axuall.
Axuall Sync: Creating the Provider “Super Record”
Axuall Sync leverages Axuall’s expansive provider data network—built from thousands of real-world sources spanning over 27 billion data points—to create a “super record” for each clinician.
This robust profile, enhanced by machine learning, includes everything from demographics and credentials to specialty, practice patterns, health system alignment, and even an attrition risk score. The aim is to shift the paradigm from a costly struggle to maintain data to a future where intelligent, near real-time information actively enhances care coordination and optimizes the entire ecosystem.
Cleveland Clinic has already seen evidence of this efficiency, with Axuall completing an update of 50,000 provider records within three days. Axuall is now managing the health system’s complete 200,000+ external provider records.
Supporting Compliance and Future Capabilities
The accurate data is vital for compliance and patient safety. Cleveland Clinic’s IT Director, Kate Neal, noted that ensuring provider data is accurate and up to date has “strengthened our ability to meet CMS Notification of Admissions regulatory requirements while closing critical gaps in transitions of care.”.
Sync is designed to automate the ingestion of curated provider data into core systems via APIs and vendor-specific connectors, supporting platforms such as Epic’s Schedulable Epic Resource (SER) and Provider-on-the-Fly functionality, as well as Salesforce.
Future use cases at Cleveland Clinic will leverage this data foundation for advanced analytics:
- Precision Scheduling: Using real-world practice profiles to more accurately match patients to physicians.
- Provider Population Analytics: Analyzing data to close healthcare supply and demand gaps in the community.
