What You Should Know:
– UnityAI, a leading agentic AI company, has announced an exclusive partnership with Peregrine Health, a tech-enabled behavioral health company serving underserved communities through Federally Qualified Health Centers (FQHCs).
– The collaboration has successfully delivered and deployed Emma, a virtual care navigator that leverages UnityAI’s technology to modernize and scale patient engagement across behavioral health services.
Emma: A Virtual Navigator for Complex Care
Emma—short for Engagement, Messaging, Management, and Access—was created by Peregrine Health to specifically support its FQHC partners, who often face complex operational challenges and growing patient needs. Built using UnityAI’s platform, Emma automates crucial front-office workflows through secure, scalable AI.
Emma’s core functions include:
- Automated Scheduling.
- Referral Management.
- Follow-ups and Patient Communication.
This streamlined automation model delivers a stronger patient experience while significantly reducing administrative burden.
Measurable Results Driving Access and Revenue
Peregrine is deploying Emma as a core component of its virtual behavioral health model, pairing intelligent technology with its licensed provider team. The combination of clinical capacity and automated patient engagement is already producing measurable results for its FQHC partners:
- Workforce Reduction: Achieved a 90% reduction in workforce requirements for scheduling and referrals.
- Increased Visits: Saw a 70% increase in scheduled visits.
- Reduced No-Shows: Delivered a 15% reduction in patient no-show rates.
- Faster Timelines: Accelerated referral-to-appointment timelines, directly increasing patient access and revenue realization.
“This is what UnityAI was built for: powering breakthrough solutions like Emma that solve complex operations problems in healthcare,” said Dr. Edmund Jackson, CEO of UnityAI.
