What You Should Know:
– Innovaccer Inc., a healthcare AI company, has announced a new partnership with Olympia Orthopaedic Associates (OlyOrtho), a full-service musculoskeletal care provider in Southwest Washington.
– The collaboration focuses on using AI-powered tools to automate OlyOrtho’s referral and scheduling operations, enabling the independent practice to scale access, improve throughput, and reduce manual administrative work.
AI Agents Tackle Front-Office Bottlenecks
As an independent practice with over 50 providers, OlyOrtho is committed to delivering accessible, high-quality orthopedic care. The partnership allows the practice to reimagine its referral intake and scheduling process to operate efficiently while maintaining top-tier service.
OlyOrtho has implemented Innovaccer’s Comet, an AI-powered Access Center solution, leveraging its Referral Copilot and Scheduling AI Agent solutions. These always-on AI agents and copilots eliminate bottlenecks and automate time-consuming referral coordination tasks. Staff can now:
- Reduce referral processing times significantly.
- Automate appointment scheduling and follow-ups.
- Improve referral-to-appointment conversion rates.
- Save valuable time for front-office and support teams.
“The future of independent practice will be defined by how well they can simplify complexity for patients and providers. Olympia Orthopaedics is leading that charge, and we’re excited to support them. By automating referrals, scheduling, and patient communication with our suite of AI agents, we’re helping them operate efficiently while staying true to their mission of high-quality, accessible care.” – Abhinav Shashank, CEO and Co-founder, Innovaccer.
