What You Should Know:
– Yosi Health, a provider of digital front door automation solutions, has announced the successful launch of its new AI Voice Agent.
– The latest offering to its digital front-door platform brings phone, SMS, and web chat automation to patient intake, appointment management, and post-visit communications.
Safe Triage and Deterministic Logic
Built for clinics and ambulatory practices, Yosi’s AI component blends deterministic, rule-based voice automation with tightly constrained conversational AI to improve throughput, shorten hold times, and preserve clinical safety. Yosi’s Voice Agent handles routine workflows such as scheduling, reminders, frequently asked questions, and point-of-service payments, drawing available appointment slots directly from a practice’s scheduling system in real-time.
A core feature is its safety-first triage capability:
- Red-Flag Detection: The system listens for pre-defined “red-flag” language (e.g., chest pain, severe bleeding, breathing trouble).
- Immediate Escalation: Upon detection, it immediately triggers clinic-approved escalation logic, such as routing the caller to a nurse line, prompting an urgent visit booking, or instructing the caller to seek emergency care.
Hari Prasad, CEO of Yosi Health, emphasized the safety-first design, stating that the Voice Agent operates on deterministic, rule-based logic so it never invents information. If the bot cannot confirm an action, it asks for confirmation or seamlessly routes the call to a human with full context.
Full-Service Automation
Yosi’s AI Voice Agent is designed for comprehensive front-door automation and integrates with major EHRs and practice management systems. Key attributes include:
- Rule-based scheduling that books only live slots pulled from the practice management system.
- Omnichannel handoffs between phone, SMS, and web chat so patients never repeat themselves.
- Real-time eligibility checks and secure point-of-service payment capture.
- Full audit trails and transcript capture to support clinical and compliance workflows.
Every interaction is logged with a complete audit trail, ensuring staff inherit a full transcript, verified patient context, and a record of all actions taken. The platform adheres to the highest data protection standards, including HIPAA safeguards and SOC 2/PCI controls.
Availability
The solution is currently live with a set of Yosi’s early adopters and plans to expand this year to include SMS and web chat AI enhancements, expanded intake automation, and configurable post-visit outreach workflows.
