What You Should Know:
– Alita, a new AI agent purpose-built for post-acute care, has officially launched to help providers turn more conversations into care outcomes automatically, 24/7.
– The AI-powered agent brings empathetic automation to intake, hiring, and admissions workflows. It is designed to handle 90% of the busy work in client and resident intake and caregiver candidate screening, freeing up staff to focus on people, not paperwork.
A Broken System and the Cost of Inaction
The post-acute care industry faces mounting pressures from rising demand and shrinking staff. A significant challenge is that most leads for senior living and care come in after hours when no one is available to respond. The data tells a painful story: 75% of senior living prospects choose the first community that replies, yet most providers take 24-48 hours to follow up. This can lead to lost leads, and staff can become overrun.
Furthermore, nearly half of nursing homes are limiting admissions, with 57% reporting waitlists and 20% closing units due to staffing shortages. The average RN vacancy lasts 87 days, which fuels burnout and turnover. Matt Rosa, Alita’s Co-Founder and CEO, stated that this feeling of being ignored in a moment of urgency is what drove him to create Alita.
Alita’s Solution: Speed, Empathy, and Results
Alita’s AI-powered virtual agents are specifically trained for the post-acute and home care space. These agents engage families and job seekers 24/7, qualify them in real-time, and instantly book candidate interviews, facility tours, or care consultations.
The platform doesn’t just respond quickly; it automatically qualifies leads for fit, which means staff spends less time chasing unqualified leads. Setup is simple and takes just a few minutes, with limited or no IT involvement required. The AI agent is also trained for empathy and is fluent in over 100 languages.
Alita has already demonstrated impressive results, including:
- A 330% increase in captured leads via proactive AI engagement.
- A 70% booking conversion rate, with seven out of ten chats resulting in scheduled appointments.
- A 33% reduction in interview ghosting.
- A 4x faster hiring process, from first contact to interview.
