What You Should Know:
– Hello Patient, a conversational AI company secures $22.5M in Series A financing led by Scale Venture Partners with participation from 8VC, Bling Capital, Max Ventures, Remus Capital, and FirstLook Partners.
– The Hello Patient platform handles end-to-end patient conversations across voice, text, and chat, helping healthcare practices run leaner, grow faster, and deliver better care. With this new funding, the company plans to continue expanding its product capabilities and scaling its reach to healthcare organizations nationwide.
Automating Patient Communications with AI Agents
The “front door” of healthcare—the communication and scheduling systems—is currently failing, with up to 42% of patient calls and texts going unanswered during busy hours due to staffing shortages. This results in delayed or missed care for patients and lost revenue for practices.
Hello Patient’s AI agents manage real conversations around the clock, booking appointments, answering questions, and re-engaging patients while adhering to strict healthcare privacy and security standards. By automating these routine tasks, practices can free up staff to focus on direct patient care.
In less than a year, the Hello Patient platform has powered more than 100,000 phone calls and 300,000 patient conversations. The platform helps outpatient groups, from clinics like Revive Med Spa to national digital health companies like Octave Health, convert more inbound leads, improve retention, and reactivate patients.
“Before this, the only solution to these problems was to either hire more staff or use patient engagement software that’s limited to sending static messages,” said Alex Cohen, CEO and Founder of Hello Patient. “With conversational AI, we finally have another, 10x better solution. AI that can have full conversations with patients across phone calls and SMS is giving providers the ability to deliver the seamless, responsive access experience patients expect—while also improving their bottom line.”
