What You Should Know:
– Collectly, the AI-powered platform reshaping patient billing and revenue cycle management (RCM), today announced the launch of Billie—a breakthrough AI agent for patient billing and RCM. Billie is available to patients 24/7 across chat, email, text, and voice, providing real-time answers to complex medical billing questions and simple, one-click payment options.
– The launch comes at a critical time when patients are often overwhelmed by confusing medical bills and providers face mounting administrative challenges, staffing shortages, and a tighter payer landscape.
Solving the “Kitchen Counter” Problem
Too often, patients receive a medical bill, are confused by the charges, and have no immediate way to get answers, especially after business hours. According to a 2024 report by The Commonwealth Fund, 45% of insured adults have received a medical bill for something they believed should have been covered. When they try to call with questions, they are often met with voicemail.
Billie is designed to eliminate this frustration by providing instant, round-the-clock support, helping patients understand their bills and pay them in just a few clicks—no logins, no hold times, no confusion. Powered by real-time data from EHRs, insurance systems, and Collectly’s AI RCM platform, Billie understands each patient’s unique financial situation—from visit details and coverage status to outstanding balances. It engages patients across multiple channels to answer questions, explain bills, and take action, such as sending statements or setting up payment plans, all without the need for staff intervention.
Improvements in Patient Satisfaction
The impact of Billie is already being seen by early adopters, who have reported dramatic improvements in both patient satisfaction and their own operational efficiency. Results from providers using Billie include:
- Zero missed calls from patients.
- 85% of patient billing inquiries resolved instantly without staff intervention.
- Up to a 32% boost in cash flow by reducing delays and billing confusion.
- A 20–30% lower cost to collect patient responsibility.
Action Urgent Care, one of the early adopters of Billie, has already seen a measurable impact. “Implementing Billie AI as our patient support agent has been a game-changer,” said L. Nelson, Director of Business Analytics at Action Urgent Care. “With ongoing staffing challenges, having Billie available 24/7, even through voice, has brought stability to our team and ensured patients still get the help they need with their billing questions, instantly.”
