What You Should Know:
– athenahealth, a provider of network-enabled software and services for healthcare practices and systems nationwide launches athenaOne® for Community Health Centers.
– This expanded offering builds upon its robust solution already serving over 13,000 community health providers and signals the company’s deepening commitment to improving equitable healthcare access for diverse and underserved communities across the country.
– athenaOne for Community Health Centers leverages this expertise to provide a comprehensive solution designed to support whole-person care, featuring integrated workflows for medical, dental, women’s health, and behavioral health services, among others.
Addressing the Unique Challenges of Community Health
Community Health Centers (CHCs), including Federally Qualified Health Centers (FQHCs), are crucial to the healthcare safety net, yet they face mounting pressures. athenaOne for Community Health Centers is designed to equip these organizations with the tools needed to navigate this complex environment while maintaining a focus on personalized, compassionate care.
The newly expanded solution offers a range of features specifically designed to meet the unique needs of CHCs:
- Integrated Patient Records: Provides a complete, holistic view of the patient by pulling in data from various sources, including different care sites, EHRs, and payer data. This is particularly crucial for managing patients with complex needs and those impacted by social determinants of health.
- Value-Based Care Support: Includes tools to help health centers effectively manage a variety of value-based care models. This supports a more coordinated approach to patient care involving multiple services and sites, aiming to improve both patient outcomes and financial performance.
- Embedded AI Technologies: Features continually evolving AI capabilities designed to streamline processes, enhance the patient experience, and reduce administrative burdens. This includes Ambient Notes for clinical documentation, as well as AI and automation tools to improve financial outcomes across Revenue Cycle Management (RCM) processes.
- Ongoing, Dedicated Support: A customer-success model provides CHCs with dedicated teams for timely onboarding, specific configurations, and best practice recommendations. These teams possess a deep understanding of the complexities faced by health centers, including multi-layered services and expertise in regulatory and performance reporting, such as Uniform Data System (UDS) reporting.
“Health centers play a vital role in delivering essential healthcare to diverse populations who face access barriers, yet many are facing increasing pressures due to fluctuating funding, shrinking reimbursements, increased demand for value-based-care, and rising patient expectations,” said Chad Dodd, vice president of product management at athenahealth. “Our commitment to supporting equitable care is at the core of what we do and with athenaOne for Community Health Centers, we are ensuring these centers have what they need to remain agile and forward-thinking while providing high-quality care to their community.”
