What You Should Know:
– A new KLAS report examines the adoption and performance of clinical communication solutions in acute care settings, highlighting vendor strengths and areas for improvement.
– The KLAS report, “Clinical Communications 2024 Which Vendors Best Support Solution Adoption Enterprise-Wide?” emphasizes the importance of solution breadth, ease of deployment, and ongoing vendor support in driving enterprise-wide adoption.
PerfectServe Leads in Module Adoption
Among the vendors evaluated, PerfectServe Telmediq demonstrates the broadest adoption, with acute care customers utilizing an average of five key modules and/or third-party interfaces. Physician scheduling is a key component of most Telmediq installations, enabling efficient communication workflows and improved care team collaboration.
Simple Deployments and Easy Adoption
TigerConnect and symplr are recognized for their simple deployments and user-friendly platforms, which facilitate rapid adoption among clinicians. Epic is also highlighted for its implementation model, leveraging internal training and support teams to build expertise.
Vendor Support and Guidance
While PerfectServe customers value the support provided by their customer success managers (CSMs), other vendors, such as Baxter and Oracle Health, struggle to provide adequate guidance for enterprise-wide adoption.
Challenges to Enterprise Adoption
The report identifies key challenges hindering enterprise-wide adoption of clinical communication solutions:
- Lack of Training: Insufficient training and onboarding for new users can impede adoption and limit the effective use of the platform.
- Integration Complexities: Integrating with existing systems and third-party applications can be challenging and costly, hindering broader deployment.
Recommendations for Improvement
The report offers recommendations for vendors to improve their support for enterprise clinical communications:
- Epic: Expand third-party integrations and provide more guidance on consolidation and interoperability.
- symplr: Offer more proactive guidance on identifying and deploying additional modules and integrations.
- PerfectServe: Address cost concerns related to integrations and provide more support for user adoption.
- Baxter: Improve workflows for broader care team inclusion and provide more tailored best practices for different user types.
- PerfectServe Telmediq: Offer guidance on cost-effective integrations and demonstrate ROI for additional modules.
- Stryker: Provide training and recommendations for modules that enhance user adoption beyond nursing workflows.
- TigerConnect: Offer more guidance on utilizing additional modules and integrations for enhanced care team collaboration.
- Mobile Heartbeat: Improve guidance and training during upgrades and new user onboarding.
- Oracle Health: Address challenges with physician scheduling and provide more support for enterprise-wide rollout.
