• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to secondary sidebar
  • Skip to footer

  • Opinion
  • Health IT
    • Behavioral Health
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Patient Engagement
    • Population Health Management
    • Revenue Cycle Management
    • Social Determinants of Health
  • Digital Health
    • AI
    • Blockchain
    • Precision Medicine
    • Telehealth
    • Wearables
  • Life Sciences
  • Investments
  • M&A
  • Value-based Care
    • Accountable Care (ACOs)
    • Medicare Advantage

FOMO Drives AI Investment in Healthcare, Despite Trust Concerns

by Fred Pennic 10/01/2024 Leave a Comment

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

What You Should Know: 

– A new study by intelligent automation company ABBYY reveals that fear of missing out (FOMO) is a major factor driving AI investment in healthcare. 

– The study reveals that 57% of global healthcare providers expressed concern that their organizations will fall behind if they don’t embrace AI.

Efficiency and Patient Service as Key Drivers

While FOMO plays a role, over half (52%) of healthcare leaders also cite increased efficiency and improved patient service as primary motivations for AI investment. Additional factors include customer expectations, proven results, and the need to stay competitive in the market.

Trust Issues Persist

However, the healthcare sector exhibits more skepticism towards AI compared to other industries. Only 77% of healthcare leaders trust AI to benefit their business, compared to 82% in financial services and 86% in IT and professional services. Concerns center around data reliability and accuracy, interpretation and analysis, cybersecurity, and potential misuse by employees.

Healthcare AI Investment on the Rise

Despite these concerns, 95% of healthcare leaders plan to increase AI budgets next year, with 60% expecting a significant increase of 11% to 30%. The most trusted AI tools in healthcare are Large Language Models (LLMs) and purpose-built AI like intelligent document processing (IDP). These also happen to be the most widely used AI tools in the sector.

Balancing LLM Potential with Purpose-Built Solutions

The healthcare industry’s confidence in LLMs despite their known limitations highlights a growing maturity in AI adoption. Organizations are increasingly combining LLMs with purpose-built tools like IDP and Retrieval Augmented Generation (RAG) to address specific business needs and enhance trust in LLM-powered solutions.

Ethical Use and Regulation

While 95% of healthcare IT leaders believe their employers are following AI regulations, only 53% have formal policies in place, and just 39% plan to implement them soon. This suggests a need for clearer guidance and policies on AI usage within the healthcare industry.

Key Areas of AI Adoption in Healthcare

The study also identifies the top departments where AI is currently being utilized in healthcare:

  • Customer service (58%)
  • Marketing (47%)
  • Operations (40%)
  • Procure to pay (31%)
  • Finance and administration (29%)
  • Compliance (26%)

“It’s interesting to see the healthcare sector’s faith in LLMs despite the initial skepticism towards their tendency to hallucinate or provide inaccurate results. This indicates that the market is maturing by incorporating purpose-built tools and systems like IDP and RAG into their AI strategy, using them to address specific business needs and enable more trust in LLM-powered solutions,” said Maxime Vermeir, Senior Director of AI Strategy at ABBYY.


Image by Freepix

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

Tagged With: Artificial Intelligence

Tap Native

Get in-depth healthcare technology analysis and commentary delivered straight to your email weekly

Reader Interactions

Primary Sidebar

Subscribe to HIT Consultant

Latest insightful articles delivered straight to your inbox weekly.

Submit a Tip or Pitch

Featured Interview

Reach7 Diabetes Studios Founder Chun Yong on Reimagining Chronic Care with a Concierge Medical Model

Most-Read

Bayer Exits Radiology AI Market, Discontinuing Calantic and Blackford

Bayer Exits Radiology AI Market, Discontinuing Calantic and Blackford

Oracle Health Launches AI Center of Excellence for Healthcare

Oracle Health Launches AI Center of Excellence for Healthcare

Particle Health Addresses Integration to Epic Data Despite Dispute

US Court Allows Particle’s Antitrust Claims Against Epic to Proceed

Epic Launches Comet: A New AI Platform to Predict Patient Health Journeys

Epic Launches Comet: A New AI Platform to Predict Patient Health Journeys

Preparing for the ‘Big Beautiful Bill’: How Digitization Can Streamline Medicaid Eligibility & Social Care Delivery

Preparing for the ‘Big Beautiful Bill’: How Digitization Can Streamline Medicaid Eligibility & Social Care Delivery

Evernorth Health Services Invests $3.5B in Shields Health Solutions

Evernorth Health Services Invests $3.5B in Shields Health Solutions

KLAS Report: Oracle Health Faces Customer Losses and Declining Satisfaction

KLAS Report: Oracle Health Faces Customer Losses and Declining Satisfaction

Tempus AI Acquires Digital Pathology Leader Paige for $81.25M

M&A:Tempus AI Acquires Digital Pathology Leader Paige for $81.25M

Mira Launches Ultra4™, the First At-Home Hormone Monitor with Lab-Quality Insights

Femtech: Mira Launches Ultra4™, the First At-Home Hormone Monitor with Lab-Quality Insights

How Healthcare CIOs Can Solve the Unstructured Data Crisis and Reduce Storage Costs

How Healthcare CIOs Can Solve the Unstructured Data Crisis and Reduce Storage Costs

Secondary Sidebar

Footer

Company

  • About Us
  • Advertise with Us
  • Reprints and Permissions
  • Submit An Op-Ed
  • Contact
  • Subscribe

Editorial Coverage

  • Opinion
  • Health IT
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Population Health Management
    • Revenue Cycle Management
  • Digital Health
    • Artificial Intelligence
    • Blockchain Tech
    • Precision Medicine
    • Telehealth
    • Wearables
  • Startups
  • Value-Based Care
    • Accountable Care
    • Medicare Advantage

Connect

Subscribe to HIT Consultant Media

Latest insightful articles delivered straight to your inbox weekly

Copyright © 2025. HIT Consultant Media. All Rights Reserved. Privacy Policy |