What You Should Know:
- A new report released by TytoCare, a virtual care company enabling accessible, high-quality primary care from home, revealed insights into how health plans and organizations can drive virtual care engagement.
- While key elements that patients value in virtual care offerings include cost and time savings, and the ability to reduce Emergency Department (ED) or urgent care visits, people want to see doctors they trust or and are more likely to adopt virtual care when recommended by their primary care physicians (PCPs).
Understanding and Improving Virtual Care Engagement
TytoCare, a virtual care company, has released a report on how health plans and organizations can increase virtual care engagement. The report is based on a survey of more than 1,000 Medicaid and commercial health plan members in the United States. Key findings include:
- 78% of respondents consider virtual healthcare offerings to be an important factor when selecting a healthcare plan.
- Time and cost savings are the top drivers for virtual healthcare adoption.
- A healthcare provider is more likely to influence the use of virtual care than a family member or an insurer.
- Clinician involvement is critical for both Medicaid and private insurance carriers.
- 90% are willing to forfeit the wait for their PCP to get quicker access to care in a crisis.
TytoCare’s Home Smart Clinic is a solution that combines their handheld remote examination device, AI-backed smart diagnosis support, and Tyto Engagement Labs to provide high-quality, accessible virtual care in the home.
The survey also found that 73% of respondents who utilized virtual care did so two or more times per year, with 46% using it three or more times. Additionally, 81.4% reported that they would be interested in using virtual care programs if they had access to specific devices that offered features above and beyond video calls.
In summary, patients value cost and time savings in virtual care offerings, but they are more likely to adopt virtual care when recommended by their primary care physicians. Clinician involvement is critical, and recommendations from family members or friends are less effective in motivating people to adopt virtual care. TytoCare’s Home Smart Clinic is a solution that drives engagement rates in virtual care by providing high-quality, accessible virtual care in the home.
