• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to secondary sidebar
  • Skip to footer

  • Opinion
  • Health IT
    • Behavioral Health
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Patient Engagement
    • Population Health Management
    • Revenue Cycle Management
    • Social Determinants of Health
  • Digital Health
    • AI
    • Blockchain
    • Precision Medicine
    • Telehealth
    • Wearables
  • Life Sciences
  • Investments
  • M&A
  • Value-based Care
    • Accountable Care (ACOs)
    • Medicare Advantage

HonorHealth Deploys Loyal’s Symptom Checker to Improve Patient Triage/Experience

by Jasmine Pennic 04/15/2022 Leave a Comment

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

What You Should Know:

– Phoenix-based HonorHealth has deployed Loyal’s Symptom Checker chatbot solution to assist with patient intake and triage. Symptom Checker leverages machine learning and natural language processing (NLP) to identify which clinical symptoms may be affecting patients  – with the ability to handle multiple health conditions and access a clinical database of over 1,200 symptoms, 660+ conditions and 130+ risk factors. 

– The virtual care tool is now available to all HonorHealth patients throughout its network of six hospitals and 70 clinics – giving their tens of thousands of patients a new way to access care, all without having to hop on a phone call or leave their homes. 

Virtual Triage Tool to Improve The Consumer Experience

Today, health consumers search online for information about their medical conditions before seeking treatment. Providing users a means of checking symptoms and recommending care options early in their care lifecycle allows health systems to establish a dialogue with consumers and build a relationship rooted in trust.

HonorHealth leveraged the Symptom Checker’s machine learning capabilities to personalize the consumer’s experience. Further, by using Loyal’s flexible Application Programming Interface (API), HonorHealth created an omni-channel experience across all relevant systems and departments while maintaining full control of their data to enhance patient privacy and security. Loyal’s solution gives the patient more than one option in a single interaction, providing dynamic question selection, an opportunity to enter multiple chief complaints, and the ability to handle multiple health conditions in real-time.

The chatbot leverages established clinical protocols and natural language processing (NLP) to identify clinical symptoms affecting the user, available in 20 language versions, including symptom-checking for over 1,200 symptoms, 660+ conditions and over 130 risk factors.

“Our main goal is to provide our patients with the ‘just right’ level of care in a way that is convenient for them, right at home,” said Seth Kaplan, Director of Marketing, Digital and CX, HonorHealth. “Our patients can ask the chatbot their questions and get access to care in real-time.”

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

Tagged With: API, Care Coordination, Health Systems, Machine Learning, Natural Language Processing (NLP), NLP, Patient Experience, patient privacy, risk, Virtual Care

Tap Native

Get in-depth healthcare technology analysis and commentary delivered straight to your email weekly

Reader Interactions

Primary Sidebar

Subscribe to HIT Consultant

Latest insightful articles delivered straight to your inbox weekly.

Submit a Tip or Pitch

Featured Insights

Digital Health Funding Q3 2025: Choppy Undercurrents Beneath a Steady Surface

Most-Read

Qualtrics Acquires Press Ganey Forsta for $6.75B to Create the Most Comprehensive AI Experience Platform

Qualtrics Acquires Press Ganey Forsta for $6.75B to Create the Most Comprehensive AI Experience Platform

Pfizer and Trump Administration Announce Landmark Agreement to Lower Drug Costs

Pfizer and Trump Administration Announce Landmark Agreement to Lower Drug Costs

KLAS Report: Epic's Native Ambient Speech Tool Reshapes Customer AI Strategies

KLAS Report: Epic’s Native Ambient Speech Tool Reshapes Customer AI Strategies

Epic Unveils MyChart Central and New APIs to Advance Interoperability at Open@Epic

Epic Outlines Roadmap for Next-Generation Data Sharing at Open@Epic

Epic Launches Comet: A New AI Platform to Predict Patient Health Journeys

Epic Launches Comet: A New AI Platform to Predict Patient Health Journeys

RevSpring to Acquire Kyruus Health, Creating a Unified Patient Experience

RevSpring to Acquire Kyruus Health, Creating a Unified Patient Experience

Oracle Confirms Layoffs in Kansas City

Oracle Confirms Layoffs in Kansas City

Philips Future Health Index 2025: AI and Digital Tech Can Help Solve Cardiac Care Crisis

Philips Future Health Index 2025: AI and Digital Tech Can Help Solve Cardiac Care Crisis

Optain Health Secures $26M to Advance AI-Powered Retinal Screening

Optain Health Secures $26M for AI-Powered Retinal Screening

Sutter Health and Epic Launch "Sutter Sync" to Optimize Remote Chronic Care

Sutter Health and Epic Launch “Sutter Sync” to Optimize Remote Chronic Care

Secondary Sidebar

Footer

Company

  • About Us
  • Advertise with Us
  • Reprints and Permissions
  • Submit An Op-Ed
  • Contact
  • Subscribe

Editorial Coverage

  • Opinion
  • Health IT
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Population Health Management
    • Revenue Cycle Management
  • Digital Health
    • Artificial Intelligence
    • Blockchain Tech
    • Precision Medicine
    • Telehealth
    • Wearables
  • Startups
  • Value-Based Care
    • Accountable Care
    • Medicare Advantage

Connect

Subscribe to HIT Consultant Media

Latest insightful articles delivered straight to your inbox weekly

Copyright © 2025. HIT Consultant Media. All Rights Reserved. Privacy Policy |