• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to secondary sidebar
  • Skip to footer

  • Opinion
  • Health IT
    • Behavioral Health
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Patient Engagement
    • Population Health Management
    • Revenue Cycle Management
    • Social Determinants of Health
  • Digital Health
    • AI
    • Blockchain
    • Precision Medicine
    • Telehealth
    • Wearables
  • Startups
  • M&A
  • Value-based Care
    • Accountable Care (ACOs)
    • Medicare Advantage
  • Life Sciences
  • Research

Vital Raises $15M to Expand AI-Powered Emergency Department Platform

by Fred Pennic 09/29/2021 Leave a Comment

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

What You Should Know:

– Vital, an Atlanta-based artificial intelligence (AI)-powered solution improving patient experience and follow-up visit loyalty in hospital emergency departments (ED) and into inpatient stays, has secured $15M in Series A funding led by Transformation Capital, with a strategic health system joining the round alongside existing investors First Round Capital and Threshold Ventures. Vital’s new ERAdvisor application gives patients and their caregivers in the ED real-time, mobile updates about wait times, lab statuses, and next steps for a more streamlined patient experience and improved care coordination.

– Launched in 2019 and co-founded by the creator of Mint.com, Aaron Patzer, and Emergency Medicine Physician at Emory Healthcare, Justin Schrager, Vital is now used in more than 80 hospitals across 15 healthcare systems nationwide, including CommonSpirit Health and Emory Healthcare.

– With this new round of funding, Vital will expand its team and both broaden and deepen the impact its technology has on patients, healthcare providers, and EDs across the United States. The service is on track to serve one million patients and caregivers by the end of this year.

Improve Patient Health in Hospital Emergency Rooms

Vital is HIPAA-compliant, cloud-based software that adds a layer of user experience (UX) and AI to any existing electronic health record system (EHR) to provide a clear view of patients’ status, predicting wait times for each step of the process. It indicates where workflow is bottlenecked across the ED. Its mobile no-download required web app helps patients feel more in control of their visit with automatic and detailed updates, and the ability to share their progress with trusted friends and family. In some emergency departments throughout the country, ER wait times can be upwards of 50 hours, causing patient dissatisfaction and delayed medical attention. With Vital’s services, patients and caregivers can get up-to-date information on wait times, triage care, and next steps all through the power of AI technology while avoiding the frustration of traditional Emergency Department visits.

Focusing on Care: More Human Connection and Increased Clarity 

Vital offloads much of the repetitive work required from clinicians, leading to more time for patients.

– More Human Connection: Vital interprets signals in the EHR and communicates with patients and their family the way doctors and nurses would – if they had the time.

– What’s Happening and What’s Next: Vital walks patients through common questions – What is a CT scan? How long will I be in the waiting room? What lab results are still needed for a decision? – letting clinicians focus on care.

– Easy Adoption: Vital has seen 50-60% patient adoption when a mobile phone number is taken at registration, including strong adoption among seniors.

For patients and caregivers, ERAdvisor helps keep patients informed and in control:

– Text-Based Updates: Provides real-time content and text message updates to patients and their caregivers through their smartphones.

– Individual Attention: ERAdvisor sends personalized information on wait times, next steps, progress on labs and imaging, information about care teams, and is tailored for each patient’s journey and language.

– Secure Sharing in and Beyond the ED: Patients can securely give family members or caregivers progress updates without revealing any health data.

– Less Stress, More Satisfaction: Knowing what’s coming reduces patient and family distress, and improves patient satisfaction.

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

Tagged With: AI, Artificial Intelligence, Care Coordination, Vital

Tap Native

Get in-depth healthcare technology analysis and commentary delivered straight to your email weekly

Reader Interactions

Primary Sidebar

Subscribe to HIT Consultant

Latest insightful articles delivered straight to your inbox weekly.

Submit a Tip or Pitch

Featured Insights

2025 EMR Software Pricing Guide

2025 EMR Software Pricing Guide

Featured Interview

Paradigm Shift in Diabetes Care with Studio Clinics: Q&A with Reach7 Founder Chun Yong

Most-Read

Medtronic to Separate Diabetes Business into New Standalone Company

Medtronic to Separate Diabetes Business into New Standalone Company

White House, IBM Partner to Fight COVID-19 Using Supercomputers

HHS Sets Pricing Targets for Trump’s EO on Most-Favored-Nation Drug Pricing

23andMe to Mine Genetic Data for Drug Discovery

Regeneron to Acquire Key 23andMe Assets for $256M, Pledges Continuity of Consumer Genome Services

CureIS Healthcare Sues Epic: Alleges Anti-Competitive Practices & Trade Secret Theft

The Evolving Role of Physician Advisors: Bridging the Gap Between Clinicians and Administrators

The Evolving Physician Advisor: From UM to Value-Based Care & AI

UnitedHealth Group Names Stephen Hemsley CEO as Andrew Witty Steps Down

UnitedHealth CEO Andrew Witty Steps Down, Stephen Hemsley Returns as CEO

Omada Health Files for IPO

Omada Health Files for IPO

Blue Cross Blue Shield of Massachusetts Launches "CloseKnit" Virtual-First Primary Care Option

Blue Cross Blue Shield of Massachusetts Launches “CloseKnit” Virtual-First Primary Care Option

Osteoboost Launches First FDA-Cleared Prescription Wearable Nationwide to Combat Low Bone Density

Osteoboost Launches First FDA-Cleared Prescription Wearable Nationwide to Combat Low Bone Density

2019 MedTech Breakthrough Award Category Winners Announced

MedTech Breakthrough Announces 2025 MedTech Breakthrough Award Winners

Secondary Sidebar

Footer

Company

  • About Us
  • Advertise with Us
  • Reprints and Permissions
  • Submit An Op-Ed
  • Contact
  • Subscribe

Editorial Coverage

  • Opinion
  • Health IT
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Population Health Management
    • Revenue Cycle Management
  • Digital Health
    • Artificial Intelligence
    • Blockchain Tech
    • Precision Medicine
    • Telehealth
    • Wearables
  • Startups
  • Value-Based Care
    • Accountable Care
    • Medicare Advantage

Connect

Subscribe to HIT Consultant Media

Latest insightful articles delivered straight to your inbox weekly

Copyright © 2025. HIT Consultant Media. All Rights Reserved. Privacy Policy |