What You Should Know:
– Nuance Communications and Cooper University Health Care announced a strategic collaboration to expand Cooper’s deployment of the Nuance Dragon Ambient Experience (DAX) to 475 physicians based on previous deployment success. This ambient clinical intelligence solution will expand upon Cooper’s ability to enhance patient experiences, expand access to care, and advance care quality through a renewed focus on physician-patient conversation and clinical documentation improvement.
– After first deploying the Nuance ambient clinical intelligence system in early 2021 to clinicians at three ambulatory care centers in orthopedics and primary care, Cooper will expand use of DAX to physicians and APPs in approximately 90 locations in more than 20 additional specialties. Cooper physicians found DAX helped them to have better interactions with their patients by freeing them from documenting notes during visits. In addition to improving patient interactions, the time saved could allow physicians and APPs to increase the number of patients they are able to see each clinic day.
Nuance DAX Solution Overview
The Nuance DAX solution revolutionizes physician-patient experiences by securely capturing and contextualizing physician-patient conversations during virtual and in-person exams with clinical documentation that writes itself™. After using Nuance DAX, 79 percent of physicians state that it has improved documentation quality and 70 percent of physicians have reported reductions in feelings of burnout and fatigue. Additionally, 83 percent of patients say their physician is more personable and conversational and 81 percent of patients say their physician is more focused during visits.
Expansion Impact
The expansion also builds upon Cooper’s existing usage of Dragon® Medical One, Dragon Medical embedded and Dragon Medical Virtual Assistant capabilities running in Epic Haiku/Canto, and the Nuance PowerScribe 360 radiology reporting platform. Nuance DAX extends the proven power of Nuance Dragon® Medical, already trusted by over 550,000 physicians globally, with the latest AI-powered advancements to create a fully voice-enabled and ambient exam room environment.
