What You Should Know:
– Lyft launches enhanced Lyft Concierge experience within the rider app like streamlined, multi-language support and advanced security — through their Lyft app account, if they have one.
Lyft Business, today announced the launch of enhanced Lyft Concierge experience with advanced safety features and an enhanced experience when they open their rides in the Lyft app. Lyft Concierge enables organizations to schedule and cover the cost of a ride on behalf of a patient, employee, or customer.
Currently, the in-app experience is currently available in select markets and will be available to all Concierge riders in the coming weeks. Today, the majority of Concierge rides are for patients getting to and from their medical appointments via Lyft’s non-emergency medical transportation (NEMT) partnerships with health systems, health plans, and transportation brokers across the country.
Key Features
– Provide advanced safety features: Riders can have greater peace of mind with access to in-app safety tools such as the ability to share ride details with a loved one or alert 911 silently with Emergency Help, supported by ADT.
– Boost rider satisfaction with multi-language, streamlined support: Lyft can offer quick support for common issues like lost and found, leading to fewer customer support requests for organizations to resolve. Additionally, riders who use Spanish, French, or Portuguese on their smartphones will receive ride details in that language.
– Lower their costs by reducing no-shows and cancellations: Drivers will have more information about riders, including photo and exact location, which will improve rider pickups.
”At Lyft, we enable enterprise customers to provide the best ground transportation experience for their people,” said Kristen Quinn, Director of Product at Lyft Business. “With in-app access for Concierge, we’re bringing the native mobile Lyft experience that has been tested and honed over time to all Concierge riders with a Lyft app account. This will not only provide a better experience to the riders, but also decrease operational burden on our enterprise customers.”
