What You Should Know:
– OrbitaENGAGE now supports new proactive campaigns and connections between healthcare providers and their patients, improving access to care, and increasing new patient acquisition.
Orbita, a Boston, MA-based provider of HIPAA-compliant conversational voice and chat solutions for healthcare and life sciences organizations, announced today the expansion of its solution offerings in response to the changing landscape in healthcare, particularly in the age of COVID-19. Orbita’s newly updated digital front door offering, OrbitaENGAGE, now features more support for care navigation and campaigns, enabling providers to reach and retain new and existing patients in support of reopening initiatives, while reducing the burden on clinical and call center staff.
Built on the Orbita platform, the modular digital front door solution allows for flexible configuration, including voice search, conversational calls-to-action, and operational dashboards, to ensure organizations remain agile in times of uncertainty and change, without reinventing their digital transformation roadmap.
Why It Matters
Hospital revenues are dropping over $1 billion each day as COVID-19 continues to impact patient volumes and care delivery. OrbitaENGAGE provides healthcare organizations with the tools necessary to reach and engage patients where they are 24/7 through natural, intuitive conversational voice and chatbot technology. New solution updates include automated, flexible campaigns that support provider outreach, helping to bring patients back in and prevent further gaps in care.
Along with this targeted outreach support, OrbitaENGAGE creates a seamless experience for patients at every point in their care journey, guiding and directing existing patients to the right level of care and resources based on their needs. The solution enables patients to take control of their healthcare experience through its messaging and communications module. The module facilitates and automates notifications and nudges for patients to take action and stay connected to their care team— including rescheduling canceled appointments, communicating reopening and safety procedures, pre-screening prior to appointments, mental health screenings and support, and more.