• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to secondary sidebar
  • Skip to footer

  • Opinion
  • Health IT
    • Behavioral Health
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Patient Engagement
    • Population Health Management
    • Revenue Cycle Management
    • Social Determinants of Health
  • Digital Health
    • AI
    • Blockchain
    • Precision Medicine
    • Telehealth
    • Wearables
  • Startups
  • M&A
  • Value-based Care
    • Accountable Care (ACOs)
    • Medicare Advantage
  • Life Sciences
  • Research

Jefferson Health Deploys EHR-Integrated COVID-19 Chatbot for Screening and Intake

by Fred Pennic 04/07/2020 Leave a Comment

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print
Jefferson Health Deploys EHR-Integrated COVID-19 Chatbot for Screening and Intake

What You Should Know:

– Jefferson Healthcare deploys LifeLink’s new AI-powered COVID-19 chatbot – a “digital front door” for Jefferson Health patients seeking info or treatment for the virus.

– Deployed in just days, the conversational COVID-19 chatbot has unlimited capacity to pre-screen, share best protocols and even schedule priority appointments across the Jefferson Health Network 


Jefferson Health, a leading academic health system in Pennsylvania and New Jersey has deployed LifeLink’s conversational chatbot solution to serve as the “Coronavirus digital front door” for Jefferson Health patients seeking information or treatment for COVID-19.  Deployed in just days, AI-powered COVID-19 chatbot allows Jefferson clinical teams to remotely screen and prioritize cases without risk of exposure, provides massive scale in frontline response capabilities, and optimizes care utilization across the Jefferson network. In addition, the bot also digitizes the clinical intake process to streamline appointment scheduling for COVID-19 testing.  

“We must find ways to engage a high volume of patients that are coming to us for help,” said Neil Gomes, Executive Vice President and Chief Digital Officer at Jefferson Health.  “LifeLink chatbots have already proven to be effective for us at increasing digital appointment requests.”

COVID-19 Chatbot: How It Works

Jefferson Health Deploys EHR-Integrated COVID-19 Chatbot for Screening and Intake

The conversational interface uses simple, interactive messaging to collect patient information—processes that were previously done via time-consuming phone calls or in-person interactions.  Designed to integrate to EMR, CRM, or other back-office scheduling systems, the LifeLink-powered chatbot automates three key workflows:

1. Conducts a risk assessment based on patient symptoms and exposure profile

2. Connects screened patients with recommended care pathways and action steps

3. Automates the clinical intake process for patients who need to schedule appointments

LifeLink’s conversational platform is designed for rapid configuration and scale in just a matter of days. The COVID-19 solution relies on several existing, proven workflow modules that were optimized to handle patient risk assessment and intake across a range of demographic and care scenarios.  

“Our priority is to make sure our community is empowered to make decisions about their health, and the chatbot is another way we have expanded our Telemedicine capabilities. In every way we can, and using any technology we can leverage, we are going to be here for our community with accurate information about COVID-19,” states Efrat Kean, Clinical Instructor of Emergency Medicine at Jefferson Health.


Availability for Jefferson Health Patients

The bot is live on the Jefferson Health appointments website (http://appointments.jefferson.edu/) and available for any website visitor to use.  Jefferson recommends all patients use the chatbot before calling or visiting one of its facilities.


  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

Tagged With: AI, care pathways, Chatbot in Healthcare, Coronavirus (COVID-19), EMR, Jefferson Health, risk, telemedicine

Tap Native

Get in-depth healthcare technology analysis and commentary delivered straight to your email weekly

Reader Interactions

Primary Sidebar

Subscribe to HIT Consultant

Latest insightful articles delivered straight to your inbox weekly.

Submit a Tip or Pitch

Featured Insights

2025 EMR Software Pricing Guide

2025 EMR Software Pricing Guide

Featured Interview

Paradigm Shift in Diabetes Care with Studio Clinics: Q&A with Reach7 Founder Chun Yong

Most-Read

Medtronic to Separate Diabetes Business into New Standalone Company

Medtronic to Separate Diabetes Business into New Standalone Company

White House, IBM Partner to Fight COVID-19 Using Supercomputers

HHS Sets Pricing Targets for Trump’s EO on Most-Favored-Nation Drug Pricing

23andMe to Mine Genetic Data for Drug Discovery

Regeneron to Acquire Key 23andMe Assets for $256M, Pledges Continuity of Consumer Genome Services

CureIS Healthcare Sues Epic: Alleges Anti-Competitive Practices & Trade Secret Theft

The Evolving Role of Physician Advisors: Bridging the Gap Between Clinicians and Administrators

The Evolving Physician Advisor: From UM to Value-Based Care & AI

UnitedHealth Group Names Stephen Hemsley CEO as Andrew Witty Steps Down

UnitedHealth CEO Andrew Witty Steps Down, Stephen Hemsley Returns as CEO

Omada Health Files for IPO

Omada Health Files for IPO

Blue Cross Blue Shield of Massachusetts Launches "CloseKnit" Virtual-First Primary Care Option

Blue Cross Blue Shield of Massachusetts Launches “CloseKnit” Virtual-First Primary Care Option

Osteoboost Launches First FDA-Cleared Prescription Wearable Nationwide to Combat Low Bone Density

Osteoboost Launches First FDA-Cleared Prescription Wearable Nationwide to Combat Low Bone Density

2019 MedTech Breakthrough Award Category Winners Announced

MedTech Breakthrough Announces 2025 MedTech Breakthrough Award Winners

Secondary Sidebar

Footer

Company

  • About Us
  • Advertise with Us
  • Reprints and Permissions
  • Submit An Op-Ed
  • Contact
  • Subscribe

Editorial Coverage

  • Opinion
  • Health IT
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Population Health Management
    • Revenue Cycle Management
  • Digital Health
    • Artificial Intelligence
    • Blockchain Tech
    • Precision Medicine
    • Telehealth
    • Wearables
  • Startups
  • Value-Based Care
    • Accountable Care
    • Medicare Advantage

Connect

Subscribe to HIT Consultant Media

Latest insightful articles delivered straight to your inbox weekly

Copyright © 2025. HIT Consultant Media. All Rights Reserved. Privacy Policy |