• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to secondary sidebar
  • Skip to footer

  • Opinion
  • Health IT
    • Behavioral Health
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Patient Engagement
    • Population Health Management
    • Revenue Cycle Management
    • Social Determinants of Health
  • Digital Health
    • AI
    • Blockchain
    • Precision Medicine
    • Telehealth
    • Wearables
  • Startups
  • M&A
  • Value-based Care
    • Accountable Care (ACOs)
    • Medicare Advantage
  • Life Sciences
  • Research

Hospitals Are Failing to Meet New Moms’ Expectations for Digital Health, Xealth Survey Finds

by Jasmine Pennic 03/05/2020 Leave a Comment

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print
Hospitals Are Failing to Meet New Moms’ Expectations for Digital Health, Xealth Survey Finds

What You Need to Know:

– Hospitals are failing to meet new moms’ expectations for digital health services from their healthcare providers, according to a new Xealth survey.

– Conducted among nearly 1,000 U.S. women who are new or expectant mothers, a majority (53%) who are familiar with digital health see online information as a key factor in choosing a hospital.


 Xealth, a Seattle, WA-based provider enabling digital health at scale, announced recent survey findings that examine the digital health expectations of new or expectant mothers compared to the services received from healthcare providers. The last few years have seen a movement towards offering patients a more consumer-friendly experience, with significant investments made in digital health. This new experience can assist with patient engagement, treatment compliance, and patient retention. 

New Moms’ Demand Digital Health Services from Hospitals

This survey was conducted online within the United States by Sid Lee on behalf of Xealth from February 04-11, 2020 among 932 adults ages 18 and older who are new or expecting moms. The survey findings reveal a majority of new moms’ (53%) who are familiar with digital health see online information as a key factor in choosing a hospital. In fact, nearly half of respondents (47%) expect some form of digital interaction with their doctor; and nearly 30% of respondents answered “I don’t know” when asked what the definition of digital health.

Other key findings of the survey include:

Digital tools rated most important to patients:

– online access to medical records (61%)

– online payment tools (57%)

– online scheduling (52%)

– electronic refill of prescriptions (51%);

Digital tools most offered by hospitals:

– online payment tools (45%)

– online access to medical records (39%)

– online education and information (31%)

– online scheduling (29%)

The widest gaps exist related to:

– electronic refill of prescriptions (51% find this important vs. 23% actually can)

– online scheduling (52% vs. 29%)

– price transparency (30% vs. 8%)

Comments about what hospitals can do to improve the digital health experience involved:

– providing greater convenience

– creating patient communities

– improving education

– increasing transparency.

Why It Matters

“Digital connections have permeated almost every industry except the most important one – healthcare,” said Xealth CEO Mike McSherry. “Until hospitals and patients get on the same page for basic transactional services, the true potential of digital health outcomes is going to be held back. The results of this survey show that most of the digital experiences that patients want from their healthcare providers will enhance their relationships with doctors. There is a significant opportunity for hospitals to fill this need for patients, while helping define what successful digital health means.”

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

Tagged With: digital health, medical records, patient engagement, price transparency, Xealth

Tap Native

Get in-depth healthcare technology analysis and commentary delivered straight to your email weekly

Reader Interactions

Primary Sidebar

Subscribe to HIT Consultant

Latest insightful articles delivered straight to your inbox weekly.

Submit a Tip or Pitch

Featured Insights

2025 EMR Software Pricing Guide

2025 EMR Software Pricing Guide

Featured Interview

Paradigm Shift in Diabetes Care with Studio Clinics: Q&A with Reach7 Founder Chun Yong

Most-Read

Medtronic to Separate Diabetes Business into New Standalone Company

Medtronic to Separate Diabetes Business into New Standalone Company

White House, IBM Partner to Fight COVID-19 Using Supercomputers

HHS Sets Pricing Targets for Trump’s EO on Most-Favored-Nation Drug Pricing

23andMe to Mine Genetic Data for Drug Discovery

Regeneron to Acquire Key 23andMe Assets for $256M, Pledges Continuity of Consumer Genome Services

CureIS Healthcare Sues Epic: Alleges Anti-Competitive Practices & Trade Secret Theft

The Evolving Role of Physician Advisors: Bridging the Gap Between Clinicians and Administrators

The Evolving Physician Advisor: From UM to Value-Based Care & AI

UnitedHealth Group Names Stephen Hemsley CEO as Andrew Witty Steps Down

UnitedHealth CEO Andrew Witty Steps Down, Stephen Hemsley Returns as CEO

Omada Health Files for IPO

Omada Health Files for IPO

Blue Cross Blue Shield of Massachusetts Launches "CloseKnit" Virtual-First Primary Care Option

Blue Cross Blue Shield of Massachusetts Launches “CloseKnit” Virtual-First Primary Care Option

Osteoboost Launches First FDA-Cleared Prescription Wearable Nationwide to Combat Low Bone Density

Osteoboost Launches First FDA-Cleared Prescription Wearable Nationwide to Combat Low Bone Density

2019 MedTech Breakthrough Award Category Winners Announced

MedTech Breakthrough Announces 2025 MedTech Breakthrough Award Winners

Secondary Sidebar

Footer

Company

  • About Us
  • Advertise with Us
  • Reprints and Permissions
  • Submit An Op-Ed
  • Contact
  • Subscribe

Editorial Coverage

  • Opinion
  • Health IT
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Population Health Management
    • Revenue Cycle Management
  • Digital Health
    • Artificial Intelligence
    • Blockchain Tech
    • Precision Medicine
    • Telehealth
    • Wearables
  • Startups
  • Value-Based Care
    • Accountable Care
    • Medicare Advantage

Connect

Subscribe to HIT Consultant Media

Latest insightful articles delivered straight to your inbox weekly

Copyright © 2025. HIT Consultant Media. All Rights Reserved. Privacy Policy |