– Latest Chilmark report evaluates new patient-facing AI tools, remote care platforms and telehealth solutions for impact to primary care infrastructures.
– The 33-page report covers in-depth primary care tech such as chatbots, AI assistants and symptom checkers as well as behavioral health platforms.
– Report includes 11 short profiles of major and promising vendors, with three to four vendors identified per solution type that includes product differentiators and vendor-specific impact on access, burden, and costs.
Advances in consumer-centric healthcare technologies improve access and satisfaction while alleviating the burden on the primary care system. The latest report from Chilmark Research, Primary Care for the 21st Century: Technology-Enabled and On-Demand, examines three new types of solutions that contribute to or complement the modern technology-enabled primary care practice:
1. Telehealth
2. Virtual and Remote Care Platforms (including behavioral health)
3. AI-Enabled Assistants, Symptom Checkers, and Chatbots
These new methods of delivering technology-enabled primary care offer novel ways for patients to access care directly. Providers also gain greater visibility into the patient’s life and experience, and for both sides of the care loop to communicate. If primary care barriers to access, burden, and costs are not addressed, patients will continue to move towards solutions that offer convenience, but do not help with long-term care and needs, such as retail and urgent health clinics. These technology solutions offer ways to not only improve care but to support value-based payment models that will soon be the norm.
Lead Analyst at Chilmark Research Alex Lennox-Miller notes, “The technology-enabled primary care office is still concerned with the long-term well-being of its patients. These new solutions offer different ways to engage with patients, expanding the relationship and ability to deliver care in the home and throughout the patient’s life.”
Each type of solution: Telehealth; Virtual & Remote Care Platforms; and AI-Enabled Assistants, Symptom Checkers, and Chatbots – is evaluated based on how it affects access, burden and costs for both providers and patients. The report provides important information about use cases, subcategories of product offerings, reimbursement options, and other obstacles to adoption for each type of solution.
In addition to the categorical analyses, the report includes 11 short profiles of major and promising vendors, with three to four vendors identified per solution type. Each profile includes product differentiators and vendor-specific impact on access, burden, and costs.
Primary care practice managers and medical directors looking to alleviate challenges in their own practices through technology will appreciate the report’s clear breakdown of impacts for both themselves as providers and their patients, plus the identification of leading vendors in each category. Payers, including self-insured employers, can use the report to understand the impact of covering these services both for member satisfaction as well as part of broader population health management strategies. Current and prospective solution providers of the three solution types and other solutions for the primary care market will also find this report valuable for mapping their own product strategy and evaluating their impact.
For more information about this report, a free webinar is scheduled for Tuesday, November 12th at 1:30pm ET/ 10:30am PT. Register here to attend.
The report is available to subscribers of the Chilmark Advisory Service or may be purchased separately.
