Signify Health, a provider of technology-enabled in-home care and complex care management services, has announced the launch of Signify Community, the first and only social determinants of health (SDOH) solution that ties social interventions to quality, satisfaction, and financial outcomes—including 30% reductions in readmissions and 46% reductions in post-acute care spend for high-utilizer safety net populations.
Social determinants of health (SDOH) are complex and interrelated. Providing a referral to a ride-sharing service may temporarily solve a transportation issue, but does not tell us what other gaps in SDOH this member is experiencing or whether that referral generated a positive outcome.
Recent Investment & Focus on SDoH
Signify Health announced the acquisition of TAVHealth, a leading platform for collaborating with risk-bearing and community-based organizations to address SDOH, in March and, has now integrated the solution with its other products and services. Signify Health’s network of 4,000 in-home clinicians routinely identify SDOH issues in the homes of over a million high-risk individuals enrolled in government-sponsored health programs. With the introduction of Signify Community, these social issues can now be addressed through the creation of curated networks of community-based organizations and a privacy-enabled technology platform. In addition to focusing on the social needs, the clinical needs of the patients can be addressed through Signify’s home- and facility-based complex care management programs.
Clinical + Social: A Holistic View of Health
Combining community-based teams with Signify Health’s in-home and in-office
“The launch of Signify Community brings a new dimension to our work with the country’s most frail and vulnerable patients,” said Kyle Armbrester, CEO of Signify Health. “Through our house call programs we’ve long observed and reported on the social stresses that drive adverse outcomes in our patients. Now we’ll be able to swiftly act on these complex issues and build healthier communities while we improve the lives of individual patients.”
Specialized Outreach Teams
In addition, Signify Community also provides specialized outreach teams that are trained in motivational interviewing techniques and health psychology, and uses the technology platform to telephonically assess members, refer them to relevant community programs, collaborate with network participants, and coordinate the delivery of social services. In most cases, these community services are already being delivered to members—however, without coordination or accountability from a health outcomes perspective.