Collaboration leverages both Samsung Health and American Well apps to easily connect consumers to high-quality telehealth services
Samsung, Anthem, and American Well, today announced a new partnership to provide consumers access to a broad array of telehealth services through the Samsung Health app and American Well’s LiveHealth Online app. Starting today, consumers with an Anthem-affiliated health plan and the updated Samsung Health app on their Samsung Galaxy device can now access LiveHealth Online within Samsung Health. The “Experts” service in Samsung Health connects consumers with U.S. based, board-certified health care providers for a wide variety of non-emergency medical care 24 hours a day, seven days a week.
Through a Samsung smart device, users can consult with care providers through video chat to address a broad variety of non-emergency medical needs, as well as fitness and nutritional counselling. LiveHealth Online, which is powered by American Well’s technology, gives consumers the ability to “Ask an Expert,” and consult a care provider through video chat. These board-certified health care providers can address non-emergency medical needs such as colds, coughs, flu and allergies. During the visit, the care provider can provide a diagnosis, and submit a prescription.
Through the Samsung Health service, consumers can even consult with health experts in a number of different subspecialties, including nutrition and dermatology. With this latest update consumers will also have access to additional services offered exclusively on the Samsung Health app—like fitness training, maternity advice, sleep tracking, and other health-related offerings.
How It Works
Consumers can access LiveHealth Online by opening the Samsung Health service on their Galaxy device, and selecting the “Experts” tab to connect with a care provider. They will be asked to enroll in Samsung Health’s “Ask An Expert” feature with their Samsung account and then prompted to select their health plan to view coverage for the services they receive, if applicable.
“Anthem’s partnership with Samsung and American Well is one way we are investing in innovation and digital capabilities that will advance access to healthcare for consumers across the country,” said Peter D. Haytaian, Executive Vice President and President, Commercial and Specialty Business Division, Anthem. “At Anthem, we are leveraging the power of technology, challenging the status quo and collaborating with leaders across industries, to create a simpler, more affordable, and accessible healthcare system. The healthcare needs of consumers are incredibly dynamic, and technology will continue to be the gateway to enable consumers broader choice of care to improve their health and wellbeing.”