Leading patient experience platform BirdEye today announced its partnership with DrChrono, the company enabling the medical practice of the future. With this new integration, DrChrono’s medical practice customers will be able to automatically send review requests to patients after an appointment.
The healthcare industry is becoming increasingly competitive. According to Becker’s Hospital Review, nearly 80 percent of people across demographics now rely on online reviews and physician ratings when choosing a new doctor. Before this integration, physicians using DrChronowould have to manually encourage patients to write reviews. At a busy medical practice, where healthcare providers are tending to patients, this crucial part of the business can be easily forgotten or overlooked.
With the BirdEye integration, doctors can now automatically send review requests to their patients when an appointment is marked as completed in DrChrono. Connected to the DrChrono platform, BirdEye automatically sends customizable review requests via email or SMS based on the preferences set within the BirdEye dashboard. Doctors can customize the timing, branding and content of review requests to get new reviews and improve ratings on sites like Google, Facebook and Healthgrades without adding any extra work to their day. BirdEye is fully HIPAA compliant so patient privacy is safeguarded throughout the review collection process.
“Medical practices are increasingly relying on online reviews to better engage with patients and drive new patient sign-ups,” said Daniel Kivatinos, COO and Co-Founder of DrChrono. “Our customers are tech savvy practices that use mobile devices for patient documentation and to keep their practices running smoothly; having our EHR integrated with an online reputation management platform will ensure they stay on top of customer feedback and provide the best care possible.”
