Partners HealthCare is expanding its use of Kyruus’ patient access solutions to improve the patient experience across all its entities, and to ensure patients can gain access to Partners’ world-class network of providers.
Partners originally started working with Kyruus in 2014 to help power its online find-a-doc solution. Now, Partners is expanding its use of Kyruus to develop a robust provider directory to help patients find the right provider based on a wide range of criteria, including clinical needs, personal preferences, and logistical requirements. With this expanded relationship, Partners’ patients will now have better access to over 8,000 providers across the Partners network, no matter how they choose to engage with the system (phone, online, etc.).
Over the coming months, the health system will deploy the enterprise-wide patient access initiative, leveraging rich provider information centralized in the KyruusOne platform. Partners will enable the Kyruus access center solution in many of its call centers, facilitating access to more than 8,000 providers across Partners and its entities, including Massachusetts General Hospital, Brigham Health, North Shore Medical Center, and Newton-Wellesley Hospital.
“A step to help our patients have better access to our world-class providers is making detailed information about their expertise, availability, and locations more easily accessible,” said Gregg Meyer, MD, Chief Clinical Officer at Partners HealthCare. “This partnership can improve access to that care and enhance the overall patient experience.”
The robust ProviderMatch search capabilities make it easy for consumers and call center employees to identify the right providers for a patient’s clinical needs, logistical requirements, and personal preferences. Keyword-based search, dynamic filters, and comprehensive provider profiles deliver a modern user experience, while helping health systems align patient demand with network supply. Implementing ProviderMatch across the health system allows for a system-based approach to patient access.