Today at Dreamforce in San Francisco, Accenture launched the Patient Experience Manager, a new solution that leverages advanced analytics capabilities to help life sciences companies aggregate, monitor and measure patient data from multiple sources, such as nursing support providers, specialty pharmacy services, and affordability programs.
As part of the Accenture Intelligent Patient Platform, the Patient Experience Manager is fully integrated with Salesforce Health Cloud, allowing life sciences companies to make real time improvements in the patient experience by evaluating and optimizing the effectiveness of each interaction.
The Patient Engagement Manager will provide recommendations on actions that are expected to optimize the patient experience based on the channels and services that are indicated to be most effective for select patient segments. Future releases will incorporate artificial intelligence and machine learning to make recommendations on ways to improve patient engagement across channels and services.
It also has pre-built connectivity with the Intelligent Patient Service Exchange, a digital marketplace of third-party technology solutions that life sciences companies can plug-in to further enhance patient and treatment support. New partners include HealthPrize Technologies, SmartStory, and TrialCard.
“Recent Accenture research showed only 40 percent of patient services executives are able to precisely measure the impact of patient services on patient engagement and corresponding outcomes,” said Tony Romito, managing director, Accenture Life Sciences. “The Patient Experience Manager offers companies an ideal technology solution to measure their various interactions with patients and help determine how those interactions may be improved to deliver a better outcome for patients and also for the companies’ business.”
“With the launch of the Patient Experience Manager, Accenture provides a first of its kind control center that gives a comprehensive, integrated view of all forms of patient engagement across their service partners, agencies, digital assets, and internal centers of excellence,” added Romito.
