Kyruus, a provider search and scheduling solution, announced that the University of Miami Health System (“UHealth”) has selected its ProviderMatch for Access Centers, ProviderMatch for Consumers and KyruusOne to enhance patient experience across multiple points of access.
The leading academic medical center serving southern Florida will leverage the technology to help patients easily find the right providers based on their clinical needs and logistical preferences regardless of how patient’s are searching online or directly over the phone. Additionally, Kyruus’ ProviderMatch solution will allow UHealth to accommodate searches in both English and Spanish to better meet the needs of the system’s diverse patient population.
UHealth sought a comprehensive solution that would enable it to offer a truly differentiated patient experience. They also prioritized a solution that could provide consistency for patients looking for providers both on the UHealth website or when calling into its access center. Kyruus was unique in its ability to deploy the same patient-provider matching technology at both entry points. ProviderMatch will also accommodate searches in both English and Spanish, a critical need given the health system’s diverse patient population.
UHealth will also leverage the KyruusOne provider data management platform to unify provider data into a centralized directory and ensure patients and call center agents have access to detailed, consistent, and up-to-date provider profiles. “With the 15,000-term Kyruus Clinical Library, our providers can configure extremely detailed profiles, making it significantly easier for patients and agents to make more clinically-appropriate matches,” said Dr. Thinh Tran, Chief Clinical Officer & Chief Operating Officer at UHealth. “We’re committed to ensuring our patients can find the right providers for their needs and that providers, in turn, can see the patients requiring their specific clinical focus area.”
“Patient access doesn’t belong to a single department – it’s an enterprise-wide challenge,” said Graham Gardner, CEO of Kyruus in a statement. “UHealth recognizes the integral role access plays in a patient’s broader experience and we’re honored to work with the UHealth team to help them integrate their access center and marketing efforts to deliver a cohesive and differentiated patient experience.”
