NYC-based provider group National Dental announced its partnership with NexHealth to complement its care with a seamless, digital experience that keeps patients engaged.
Managing patient relationships has become increasingly difficult and time-consuming for healthcare providers, who often rely on manual labor and a patchwork of incompatible technologies to track and communicate with patients. For a large group like National Dental, which has 13 offices in the New York metropolitan area, this effort represents a significant cost and an uneven patient experience. National Dental partnered with NexHealth to improve that experience, while delivering a high-touch service that retains more patients.
Since the partnership began, National Dental patients have received customized appointment reminders and recalls, email and text-message communications about no-shows and cancellations, and targeted promotional outreach. Every communication offers patients one-touch online appointment booking.
These changes have increased the number of active patients by 38%, while spiking the demand for follow-up care by 62%. As a result, the healthcare group’s annual revenue has risen by $79,200 per location – over $1M in total. And because NexHealth is fully automated, HIPAA-compliant, and EHR-integrated, the service has replaced National Dental’s former manual outreach efforts – saving hundreds of hours of staff time.
“Our old retention strategy was a costly, six-person call center doing manual outreach,” said Anish Berry, Chief Marketing Officer of National Dental. “With NexHealth, patient engagement is simple and automated. The ROI speaks for itself, and our patients love the holistic experience. We’re excited to see what the future of this partnership brings.”