• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to secondary sidebar
  • Skip to footer

  • Opinion
  • Health IT
    • Behavioral Health
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Patient Engagement
    • Population Health Management
    • Revenue Cycle Management
    • Social Determinants of Health
  • Digital Health
    • AI
    • Blockchain
    • Precision Medicine
    • Telehealth
    • Wearables
  • Life Sciences
  • Investments
  • M&A
  • Value-based Care
    • Accountable Care (ACOs)
    • Medicare Advantage

Docent Health Lands $15M To Help Hospitals Deliver Human-Centric Care

by HITC Staff 07/15/2016 Leave a Comment

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

docent health

Docent Health, a Boston-based digital health startup helping healthcare organizations transform to embrace a truly consumer-centric approach to healthcare has raised $15M in funding. The Series A round was co-led by Bessemer Venture Partners, New Enterprise Associates (NEA) and Maverick Ventures. 

Founded in 2015, Docent Health combines advanced analytics with workflow automation to orchestrate carefully curated “experience journeys” that integrate digital and human interactions. 

Docent Health’s approach to transforming experience considers a customer’s preferences and unique needs, and delivers a set of supportive services that mirror the clinical path. The company’s technology platform creates personalized service journeys that are implemented via a combination of digital and human interactions, while simultaneously gathering data and measuring results to identify the most impactful events.

The company employs specially trained staff to interact with customers throughout the course of their care. These “Docents” are empowered to diverge from the prescribed course to better meet individual needs, bringing valuable new data points into the cycle of continuous improvement.

“Health systems often do an amazing job of providing data-driven clinical care, but they don’t take the same systematic approach when it comes to the human experience of healthcare,” said Paul Roscoe, Docent Health’s CEO. “Changes in the healthcare industry have triggered a fierce battle for the hearts and minds of healthcare customers. Health systems are quickly realizing that if they want to succeed in this era of consumerism, they need to learn from other consumer-centric industries, and get much more sophisticated about making customers feel known, heard and valued. This is the pivotal change happening in healthcare right now, and Docent Health is at its epicenter.”

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

Tagged With: Docent Health

Tap Native

Get in-depth healthcare technology analysis and commentary delivered straight to your email weekly

Reader Interactions

Primary Sidebar

Subscribe to HIT Consultant

Latest insightful articles delivered straight to your inbox weekly.

Submit a Tip or Pitch

Featured Interview

Reach7 Diabetes Studios Founder Chun Yong on Reimagining Chronic Care with a Concierge Medical Model

Most-Read

Bayer Exits Radiology AI Market, Discontinuing Calantic and Blackford

Bayer Exits Radiology AI Market, Discontinuing Calantic and Blackford

Oracle Health Launches AI Center of Excellence for Healthcare

Oracle Health Launches AI Center of Excellence for Healthcare

Particle Health Addresses Integration to Epic Data Despite Dispute

US Court Allows Particle’s Antitrust Claims Against Epic to Proceed

Epic Launches Comet: A New AI Platform to Predict Patient Health Journeys

Epic Launches Comet: A New AI Platform to Predict Patient Health Journeys

Preparing for the ‘Big Beautiful Bill’: How Digitization Can Streamline Medicaid Eligibility & Social Care Delivery

Preparing for the ‘Big Beautiful Bill’: How Digitization Can Streamline Medicaid Eligibility & Social Care Delivery

Evernorth Health Services Invests $3.5B in Shields Health Solutions

Evernorth Health Services Invests $3.5B in Shields Health Solutions

KLAS Report: Oracle Health Faces Customer Losses and Declining Satisfaction

KLAS Report: Oracle Health Faces Customer Losses and Declining Satisfaction

Tempus AI Acquires Digital Pathology Leader Paige for $81.25M

M&A:Tempus AI Acquires Digital Pathology Leader Paige for $81.25M

Mira Launches Ultra4™, the First At-Home Hormone Monitor with Lab-Quality Insights

Femtech: Mira Launches Ultra4™, the First At-Home Hormone Monitor with Lab-Quality Insights

How Healthcare CIOs Can Solve the Unstructured Data Crisis and Reduce Storage Costs

How Healthcare CIOs Can Solve the Unstructured Data Crisis and Reduce Storage Costs

Secondary Sidebar

Footer

Company

  • About Us
  • Advertise with Us
  • Reprints and Permissions
  • Submit An Op-Ed
  • Contact
  • Subscribe

Editorial Coverage

  • Opinion
  • Health IT
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Population Health Management
    • Revenue Cycle Management
  • Digital Health
    • Artificial Intelligence
    • Blockchain Tech
    • Precision Medicine
    • Telehealth
    • Wearables
  • Startups
  • Value-Based Care
    • Accountable Care
    • Medicare Advantage

Connect

Subscribe to HIT Consultant Media

Latest insightful articles delivered straight to your inbox weekly

Copyright © 2025. HIT Consultant Media. All Rights Reserved. Privacy Policy |