TigerText, maker of TigerConnect, a secure communications platform, today announced the availability of HealthBot, an encrypted, custom-branded, HIPAA-compliant messaging chat bot app that can be embedded into a web page or mobile application to help automate a range of tasks, driving organizational efficiencies and lowering overall costs.
How It Works
Through a simple chat window, patients can interact with HealthBot to schedule appointments, inquire about a drug’s side effects, or receive reminders to take their medication. In addition to preventing customer care and service representatives from having to waste time manually collecting information that could be gathered automatically, it also allows patients to get answers to pressing questions without being put on hold or having to wait for a call back. The solution is ideal for healthcare organizations, insurance providers, and large pharmacy chains.
Accelerating Care Delivery
With health support hotlines consistently reaching 30-minute hold times per call, countless hours are wasted every day by patients who simply want to schedule an appointment or get a fast answer to a health concern. For providers, HealthBot can help determine if a patient’s condition needs escalation to a nurse, physician, emergency room visit, or specialty practice. Patients can also send photos or videos of their condition to help with a virtual diagnosis. All messages are secure, encrypted, and HIPAA compliant so a patient’s private information remains protected.
A Big Solution for Pharmacies
According to the Washington Post, nearly 60% of all Americans now take some form of prescription drug with 15% now taking five or more drugs. HealthBot is especially useful for large pharmaceutical companies and retail drug chains looking to assist patients in ways that deliver a better experience for the patient while curbing an organization’s costs.
As an example, a patient could order a prescription refill directly through the chat application and instantly receive confirmation to pick up the prescription at 6 p.m. along with a map to their nearest pharmacy, all without ever placing a phone call. Bot-based functions can also include questions about specific drug interactions or common side-effects.
Insurance Coverage, Pain-free
Navigating the complexities of an insurance plan can be hugely challenging for customers, particularly for newer ones brought on by the Affordable Care Act. Trying to understand which procedures are covered by an insurance plan and in what amount can take multiple calls and rounds of phone tag with the insurance provider. HealthBot solves this challenge by automating answers to common questions related to claims, coverage, or premiums.
Customers can also leverage HealthBot to determine the cost of a procedure and the associated billing code or get tips on maximizing their coverage benefits. They can also inquire about an outstanding balance or get clarification as to why a claim was denied. They can even inquire about supplemental coverage through Medicare or Medicaid or locate a list of eligible Primary Care Physicians (PCPs), again without making a single phone call.
Pricing & Availability
HealthBot is generally available today. TigerConnect provides developers with a suite of tools, documentation, and API access that makes it easy to embed the HealthBot into virtually any website or mobile app.