In-Depth: 2014 Best in KLAS Awards for Software and Professional Services

On Friday, KLAS released their annual Best in KLAS Awards for Software and Professional Services report, a high level overview of performance ratings for vendors offering software, professional services, and medical equipment to the healthcare industry. Each year, ratings are compiled from evaluations received during the 12-month period prior to its publication from healthcare professionals in North America. New segments in this report include:  

– Population Health

– Urgent Care

– Alarm Management

– CDI Services

This report also highlights shifts in product performance, upcoming products and services to watch, and the continual efforts vendors are making to produce quality options. Here is an in-depth look at this year’s Best in KLAS awards by software and professional services below: 

2014 Software

Acute Care EMR 

Software products that provide core inpatient functionality, including CDR, order entry (including CPOE), results reporting, and/or clinician charting and documentation.

1	Epic EpicCare Inpatient EMR	89.3
2	Cerner Millennium PowerChart	79.1
3	Allscripts Sunrise Clinical Manager	75.4
4	MEDITECH C/S Enterprise Medical Record 6.0	67.2
5	Siemens Soarian Clinicals	64.9
6	McKesson Paragon Clinicals	59.2

1	Cerner CommunityWorks Clinical Suite	74.9
2	MEDITECH C/S Enterprise Medical Record 6.0	71.6
3	Healthland Centriq Clinicals	70.3
4	McKesson Paragon Clinicals	69.2
5	Siemens Soarian Clinicals	67.9
6	MEDHOST Enterprise Clinicals (HMS)	66.9
7	CPSI Patient Care/Clinicals	58.9

Ambulatory EMR

Clinical software solutions that provide charting, orders, prescriptions, and/or other EMR functionality.

1	Epic EpicCare Ambulatory EMR	88.6
2	athenahealth athenaClinicals	77.6
3	Allscripts Sunrise Ambulatory Care	76.0
4	Cerner PowerChart Ambulatory	73.1
5	eClinicalWorks EHR	67.0
6	NextGen EHR	62.2
7	Allscripts TouchWorks EHR	58.1

1	Epic EpicCare Ambulatory EMR	84.1
2	SRSsoft SRS EHR	82.8
3	athenahealth athenaClinicals	81.6
4	Greenway PrimeSUITE Chart	70.9
5	eClinicalWorks EHR	69.4
6	GE Healthcare Centricity Practice Solution EMR	66.9
7	Allscripts Professional EHR	66.7
8	NextGen EHR	61.3
9	Allscripts TouchWorks EHR	55.0
10	McKesson Practice Partner	47.7

1	Cerner PowerChart Ambulatory	84.3
2	Amazing Charts Amazing Charts	83.3
3	SRSsoft SRS EHR	81.0
4	athenaClinicals	80.9
5	Greenway PrimeSUITE Chart	79.1
6	Aprima EHR	78.2
7	AdvancedMD EHR	78.0
8	e-MDs Chart	74.0
9	GE Healthcare Centricity Practice Solution EMR	73.8
10	eClinicalWorks EHR	73.4
10	Henry Schein MicroMD EMR	73.4
12	NextGen Healthcare NextGen EHR	65.1
13	Allscripts Professional EHR	64.7
14	McKesson Practice Partner	48.0

Practice Management

Practice management software focused on patient registration, scheduling, and billing.

1	Epic Resolute/Prelude/Cadence Ambulatory	89.1
2	athenahealth athenaCollector	83.7
3	GE Healthcare Centricity Business (Ambulatory)	75.2
4	NextGen Healthcare NextGen EPM	74.4
5	eClinicalWorks PM	74.2
6	Allscripts PM	68.9

1	athenahealth athenaCollector	83.4
2	GE Healthcare Centricity Practice Solution PM	76.7
3	eClinicalWorks PM	75.1
4	NextGen Healthcare NextGen EPM	74.6
5	Greenway PrimeSUITE Practice	72.7
6	Allscripts PM	69.2

1	athenahealth athenaCollector	87.5
2	Kareo Practice Management	82.0
3	ADP AdvancedMD PM	81.8
4	Greenway PrimeSUITE Practice	81.5
5	Henry Schein MicroMD PM	80.0
6	eClinicalWorks PM	79.9
7	e-MDs Bill	79.0
8	Allscripts PM	77.7
9	GE Healthcare Centricity Practice Solution PM	73.9
10	NextGen Healthcare NextGen EPM	73.7

Clinical Decision Support – Care Plans 

Solutions to facilitate the creation of treatment plans for nursing and other clinical disciplines based on current medical evidence to guide care delivery.

1	Zynx Health ZynxCare (care plans)	84.5
2	Elsevier CPM Resource Center (care plans)	80.0

Clinical Decision Support – Order Sets

Solutions to facilitate the creation of physician order sets based on the most current medical evidence. The content is maintained and updated as medical knowledge evolves

1	Wolters Kluwer ProVation Order Sets (order sets)	82.3
2	Zynx Health ZynxOrder (order sets)	82.1

Computer-Assisted Coding

Software that uses NLP (natural language processing) to analyze clinical documentation and produces appropriate medical codes.

1	Optum Computer-Assisted Coding	74.1
2	3M 360 Encompass System (CAC)	73.7

Health Information Exchange (HIE)

Health information exchanges (HIEs) are defined as non-owned hospitals, health systems, ambulatory entities, and/or other third parties that share/exchange patient data and other information. A private designation means that the majority of the HIE governance and funding is handled by a single IDN or hospital.

1	Epic Epic Care Everywhere	89.7
2	ICA CareAlign	86.0
3	Allscripts dbMotion Solution (HIE) (dbMotion)	78.9
4	CernerNetwork	75.4
5	eClinicalWorks Electronic Health eXchange (eEHX)	71.5
6	Orion Health Orion Health Collaborative Care (Formerly Orion Health HIE)	67.2
7	RelayHealth Information Exchange	66.9
8	Medicity Medicity HIE	66.0
9	Optum Optum Health Information Exchange	64.9

Medical Records Coding

Products targeted at coding medical records for reimbursement.

1	Nuance Clintegrity 360 Coding	86.8
2	3M Codefinder	84.0
3	Optum Web.Strat	71.2

Population Health

Pre-packaged IT Solutions that provide analytics and care management functions to understand, analyze, and proactively manage patient populations.

1	Phytel Phytel Population Health Management Suite	88.8
2	Optum Optum One Population Health	80.1

 Revenue Cycle – Charge Capture

Tools that automate the billing audit process to aid in billing compliance and to improve reimbursement via identification of missing charges. These tools help to identify systemic problems related to the charging process. This technology typically replaces the need for manual charge reviews.

1	Craneware Bill Analyzer	94.4
2	MedAssets Charge Capture Audit	82.4

Revenue Cycle – Chargemaster Management

Products providing tools to manage the chargemaster file for regulatory compliance and to maximize revenue.

1	Craneware Chargemaster Toolkit	94.2
2	MedAssets CDM Master	87.3

Revenue Cycle – Claims Management

Products providing tools to reduce the number of denied claims.

1	SSI Group SSI Billing (ClickON/AllNet/NetBilling)	84.9
2	RelayHealth RelayAssurance (ePREMIS)	83.6
3	MedAssets Claims Management (XClaim)	81.1
4	Emdeon Claim Master	79.6
5	Optum Claims Manager	77.1

Single Sign-On

Systems allowing clinicians to sign on to a variety of disparate software solutions with one login.

1	HealthCast eXactACCESS/QwickACCESS	88.7
2	Imprivata OneSign Single Sign-On	87.3
3	Caradigm Identity and Access Management	82.3

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