In-Depth: 2014 Best in KLAS Awards for Software and Professional Services

2014 Professional Services

Application Hosting (CIS/ERP/HIS)

Engagements in which a provider’s CIS, ERP, or HIS applications are hosted by a hosting service provider (HSP).

1	Cerner Cerner Application Hosting (CIS/ERP/HIS)	87.3
2	Siemens Application Hosting (CIS/ERP/HIS)	79.3
3	Xerox Application Hosting (CIS/ERP/HIS)	70.8
4	Dell Services Application Hosting (CIS/ERP/HIS)	69.7
5	McKesson Application Hosting (CIS/ERP/HIS)	66.1
6	Allscripts Application Hosting (CIS/ERP/HIS)	64.4
7	Velocity Application Hosting (CIS/ERP/HIS)	61.1

CDI Services

1	Navigant CDI Services	91.2
2	PwC CDI Services	89.8
3	Advisory Board CDI Services	89.3
4	Deloitte Consulting CDI Services	88.6
5	Nuance Clintegrity 360 CDI Services (J.A. Thomas)	87.5
6	Precyse CDI Services	84.7
7	Huron Consulting CDI Services	84.6
8	3M CDI Services	77.8

Go-Live Support

Engagements in which a professional services firm assisted a provider in the go-live stage of inpatient EMR, ambulatory EMR (25+ physician practices only), ED, OR, or Pharmacy application by providing expertise and resources.

1	Encore Go-Live Support	92.0
2	Leidos Health Go-Live Support	91.9
3	The HCI Group HCI Group Go-Live Support	89.7
4	Santa Rosa Consulting Go-Live Support	89.6
5	TEKsystems Go-Live Support	88.1
6	ESD Go-Live Support	87.6

ICD-10 Consulting

1	Accenture Health ICD-10 Consulting	92.6
2	PwC ICD-10 Consulting	91.9
3	Aspen Advisors ICD-10 Consulting	90.9
4	3M ICD-10 Consulting	89.6
5	Hayes Management Consulting ICD-10 Consulting	89.1
6	Advisory Board ICD-10 Consulting	88.4
7	Deloitte ICD-10 Consulting	87.0
8	Ernst & Young ICD-10 Consulting	86.1
9	Leidos Health ICD-10 Consulting	81.5
10	Dell Services ICD-10 Consulting	80.0
11	Siemens ICD-10 Consulting	74.0

Implementation Clinical – Principal

Engagements in which a professional services firm (PSF) assisted a provider in implementing inpatient EMR, ambulatory EMR (25+ physician practices only), ED, OR, or pharmacy applications by providing guidance, expertise, tools, methodology, and resources. Rated PSFs played a major role in completing a measurable portion of the work with specific deliverables associated with the engagements.

1	Impact Advisors Implementation – Principal – Clinical	93.5
2	CTG Implementation – Principal – Clinical	91.9
3	Leidos Health Implementation – Principal – Clinical	88.8
4	Deloitte Consulting Implementation – Principal – Clinical	84.3
5	Navin, Haffty & Associates (NHA) NHA Implementation – Principal – Clinical	83.8
6	Dell Services Implementation – Principal – Clinical	74.1

Implementation Clinical – Supportive

Engagements in which a professional services firm (PSF) assisted a provider in implementing inpatient EMR, ambulatory EMR (25+ physician practices only), ED, OR, or pharmacy applications by providing expertise and resources. Rated PSFs played a supportive role in the implementation and completed a measurable portion of the work.

1	Stoltenberg Consulting Implementation – Supportive – Clinical	97.9
2	Sagacious Consultants Implementation – Supportive – Clinical	94.2
3	Nordic Consulting Implementation – Supportive – Clinical	91.4
4	Impact Advisors Implementation – Supportive – Clinical	90.7
5	Aspen Advisors Implementation – Supportive – Clinical	90.6
6	Clinovations Implementation – Supportive – Clinical	90.4
7	Santa Rosa Consulting Implementation – Supportive – Clinical	89.1
8	Cumberland Implementation – Supportive – Clinical	88.9
9	Oxford Healthcare IT Implementation – Supportive – Clinical	88.7
10	Hayes Management Consulting Hayes Management Implementation – Supportive – Clinical	88.6
11	Xerox Implementation – Supportive – Clinical	87.6
12	Navin, Haffty & Associates (NHA) NHA Implementation – Supportive – Clinical	86.9
13	CTG Implementation – Supportive – Clinical	86.4
14	Encore Implementation – Supportive – Clinical	84.4
15	Virtelligence Implementation – Supportive – Clinical	81.2
16	Leidos Health Implementation – Supportive – Clinical	78.0
17	Dell Services Implementation – Supportive – Clinical	77.7
18	Cerner Implementation – Supportive – Clinical	68.0

Implementation Services – Financial ERP

Engagements in which a professional services firm (PSF) assists a provider in implementing ERP applications by providing guidance, expertise, tools, methodology, and resources. Rated PSFs played either a major or supportive role in the implementation and completed a measurable portion of the work.

1	PwC Implementation Services – Financial ERP	86.9
2	Xerox Implementation Services – Financial ERP	85.5

Implementation Services – Other

Engagements in which a professional services firm (PSF) assists a provider in implementing HIT applications—excluding inpatient EMR, ambulatory EMR (25+ physician practices only), ED, OR, pharmacy, and OR ERP—by providing guidance, expertise, tools, methodology, and resources. Rated PSFs played either a major or supportive role in the implementation and completed a measurable portion of the work.

1	Nordic Consulting Implementation Services – Other	91.5
2	Deloitte Consulting Implementation Services – Other	84.2

IT Outsourcing (Extensive)

Engagements in which a provider has outsourced the majority of its IT department to a third party.

1	CareTech Solutions CareTech Solutions IT Outsourcing (Extensive)	91.7
2	Cerner IT Outsourcing (Extensive)	90.3
3	McKesson IT Outsourcing (Extensive)	87.2
4	Dell Services IT Outsourcing (Extensive)	83.5
5	Siemens IT Outsourcing (Extensive)	75.6

IT Outsourcing (Partial)

Engagements in which a provider has outsourced less than 50% of its IT department to a third party, excluding application hosting. Areas outsourced include help desk, desktop support, application management, network management, data center operations, and so on.

1	Stoltenberg Consulting IT Outsourcing (Partial)	90.9
2	Cerner IT Outsourcing (Partial)	87.6
3	CareTech Solutions IT Outsourcing (Partial)	85.7
4	Siemens IT Outsourcing (Partial)	84.0
5	CTG IT Outsourcing (Partial)	83.1
6	Xerox IT Outsourcing (Partial)	79.1
7	McKesson IT Outsourcing (Partial)	77.4
8	Dell Services IT Outsourcing (Partial)	69.8

Planning & Assessment 

Includes different types of Planning & Assessment engagements, focusing on, but not limited to, strategic planning, IT assessments, readiness assessments, workflow redesign, preimplementation planning, meaningful use gap analysis, and so on.

1	Navin, Haffty & Associates (NHA) NHA Planning & Assessment	96.0
2	Kurt Salmon Planning & Assessment	95.9
3	Impact Advisors Planning & Assessment	94.8
4	Aspen Advisors Planning & Assessment	91.6
4	Premier Planning & Assessment	91.6
6	Advisory Board Planning & Assessment	90.7
7	PwC Planning & Assessment	89.8
8	CTG Planning & Assessment	88.6
9	Cumberland Planning & Assessment	88.2
10	Accenture Health Planning & Assessment	87.4
10	Cornerstone Advisors Planning & Assessment	87.4
12	Encore Planning & Assessment	87.3
13	xG Health Planning & Assessment	86.2
14	Deloitte Consulting Planning & Assessment	86.1
15	Dell Services Planning & Assessment	85.0
16	ECG Management Consultants ECG Management Planning & Assessment	84.0
17	Siemens Planning & Assessment	80.8
18	Leidos Health Planning & Assessment	80.2
19	Hayes Management Consulting Hayes Management Planning & Assessment	79.6

Revenue Cycle Outsourcing

Engagements in which a provider organization outsources the majority of any portion of its revenue cycle, such as the business office, to a third-party firm on an ongoing basis.

1	Parallon Business Solutions Revenue Cycle Outsourcing	85.1
2	Conifer Health Solutions Conifer Revenue Cycle Outsourcing	78.3
3	Cerner RevWorks Revenue Cycle Outsourcing	74.5

Revenue Cycle Transformation

Services offered by a professional services firm (PSF) to assist with assessing and redesigning front-end, middle, or back-end revenue cycle processes. These engagements are long in duration and exceed $500,000.

1	PwC Revenue Cycle Transformation	88.1
2	Huron Consulting Revenue Cycle Transformation	84.5
3	Deloitte Consulting Revenue Cycle Transformation	81.7

 Staff Augmentation

Projects that require resources to fill vacancies or get additional work done. These resources are not ultimately responsible for the success of a project and are not key decision makers.

1	Navin, Haffty & Associates (NHA) NHA Staff Augmentation	93.9
2	Orchestrate Healthcare Staff Augmentation	92.9
3	Nordic Consulting Staff Augmentation	91.0
4	Sagacious Consultants Staff Augmentation	89.8
5	CTG Staff Augmentation	88.9
6	Stoltenberg Consulting Staff Augmentation	88.2
7	Leidos Health Staff Augmentation	87.9
8	Hayes Management Consulting Staff Augmentation	87.1
9	Xerox Staff Augmentation	86.2
10	Santa Rosa Consulting Staff Augmentation	85.5

 Technical Services

This category includes a broad array of technical services such as hardware and network installation, integration and interfacing, security services, single sign-on, web/portal design, web/portal installations, programming and database development, IT system optimization, and so on. For engagements that qualify for this category, the professional services firm (PSF) is responsible for specific deliverables and provides guidance, expertise, tools, and methodology.

1	Orchestrate Healthcare Technical Services	93.9
2	Navin, Haffty & Associates (NHA) NHA Technical Services	93.6
2	Galen Healthcare Technical Services	93.6
4	J2 Interactive Technical Services	93.0
5	Siemens Technical Services	91.9
6	Hayes Management Consulting Technical Services	84.9
7	Leidos Health Technical Services	84.4
8	CTG Technical Services	82.7
9	Dell Services Technical Services	82.1
10	TELUS Technical Services	80.2

Transcription Services

Services where a provider organization outsources a portion or all of its medical transcription and/or editing to a medical transcription services organization (MTSO).

1	Precyse Transcription Services	94.5
2	FutureNet Transcription Services	93.6
3	iMedX Transcription Services (TransTech)	92.5
4	Nuance Transcription Services (Accentus)	90.2
5	Nuance Transcription Services	85.3
6	Acusis Transcription Services	85.0
7	iMedX Transcription Services (Superior Global Solutions Inc.)	81.7
8	MModal Transcription Services	81.5

For a full list of Best in KLAS winners, Global (Non-U.S.) Best in KLAS winners, and Category Leaders, visit http://www.klasresearch.com/lp/2014-bestinklas