2014 Professional Services
Application Hosting (CIS/ERP/HIS)
Engagements in which a provider’s CIS, ERP, or HIS applications are hosted by a hosting service provider (HSP).
CDI Services
1 | Navigant CDI Services | 91.2 | |
2 | PwC CDI Services | 89.8 | |
3 | Advisory Board CDI Services | 89.3 | |
4 | Deloitte Consulting CDI Services | 88.6 | |
5 | Nuance Clintegrity 360 CDI Services (J.A. Thomas) | 87.5 | |
6 | Precyse CDI Services | 84.7 | |
7 | Huron Consulting CDI Services | 84.6 | |
8 | 3M CDI Services | 77.8 |
Go-Live Support
Engagements in which a professional services firm assisted a provider in the go-live stage of inpatient EMR, ambulatory EMR (25+ physician practices only), ED, OR, or Pharmacy application by providing expertise and resources.
1 | Encore Go-Live Support | 92.0 | |
2 | Leidos Health Go-Live Support | 91.9 | |
3 | The HCI Group HCI Group Go-Live Support | 89.7 | |
4 | Santa Rosa Consulting Go-Live Support | 89.6 | |
5 | TEKsystems Go-Live Support | 88.1 | |
6 | ESD Go-Live Support | 87.6 |
ICD-10 Consulting
1 | Accenture Health ICD-10 Consulting | 92.6 | |
2 | PwC ICD-10 Consulting | 91.9 | |
3 | Aspen Advisors ICD-10 Consulting | 90.9 | |
4 | 3M ICD-10 Consulting | 89.6 | |
5 | Hayes Management Consulting ICD-10 Consulting | 89.1 | |
6 | Advisory Board ICD-10 Consulting | 88.4 | |
7 | Deloitte ICD-10 Consulting | 87.0 | |
8 | Ernst & Young ICD-10 Consulting | 86.1 | |
9 | Leidos Health ICD-10 Consulting | 81.5 | |
10 | Dell Services ICD-10 Consulting | 80.0 | |
11 | Siemens ICD-10 Consulting | 74.0 |
Implementation Clinical – Principal
Engagements in which a professional services firm (PSF) assisted a provider in implementing inpatient EMR, ambulatory EMR (25+ physician practices only), ED, OR, or pharmacy applications by providing guidance, expertise, tools, methodology, and resources. Rated PSFs played a major role in completing a measurable portion of the work with specific deliverables associated with the engagements.
Implementation Clinical – Supportive
Engagements in which a professional services firm (PSF) assisted a provider in implementing inpatient EMR, ambulatory EMR (25+ physician practices only), ED, OR, or pharmacy applications by providing expertise and resources. Rated PSFs played a supportive role in the implementation and completed a measurable portion of the work.
Implementation Services – Financial ERP
Engagements in which a professional services firm (PSF) assists a provider in implementing ERP applications by providing guidance, expertise, tools, methodology, and resources. Rated PSFs played either a major or supportive role in the implementation and completed a measurable portion of the work.
1 | PwC Implementation Services – Financial ERP | 86.9 | |
2 | Xerox Implementation Services – Financial ERP | 85.5 |
Implementation Services – Other
Engagements in which a professional services firm (PSF) assists a provider in implementing HIT applications—excluding inpatient EMR, ambulatory EMR (25+ physician practices only), ED, OR, pharmacy, and OR ERP—by providing guidance, expertise, tools, methodology, and resources. Rated PSFs played either a major or supportive role in the implementation and completed a measurable portion of the work.
1 | Nordic Consulting Implementation Services – Other | 91.5 | |
2 | Deloitte Consulting Implementation Services – Other | 84.2 |
IT Outsourcing (Extensive)
Engagements in which a provider has outsourced the majority of its IT department to a third party.
IT Outsourcing (Partial)
Engagements in which a provider has outsourced less than 50% of its IT department to a third party, excluding application hosting. Areas outsourced include help desk, desktop support, application management, network management, data center operations, and so on.
Planning & Assessment
Includes different types of Planning & Assessment engagements, focusing on, but not limited to, strategic planning, IT assessments, readiness assessments, workflow redesign, preimplementation planning, meaningful use gap analysis, and so on.
Revenue Cycle Outsourcing
Engagements in which a provider organization outsources the majority of any portion of its revenue cycle, such as the business office, to a third-party firm on an ongoing basis.
1 | Parallon Business Solutions Revenue Cycle Outsourcing | 85.1 | |
2 | Conifer Health Solutions Conifer Revenue Cycle Outsourcing | 78.3 | |
3 | Cerner RevWorks Revenue Cycle Outsourcing | 74.5 |
Revenue Cycle Transformation
Services offered by a professional services firm (PSF) to assist with assessing and redesigning front-end, middle, or back-end revenue cycle processes. These engagements are long in duration and exceed $500,000.
1 | PwC Revenue Cycle Transformation | 88.1 | |
2 | Huron Consulting Revenue Cycle Transformation | 84.5 | |
3 | Deloitte Consulting Revenue Cycle Transformation | 81.7 |
Staff Augmentation
Projects that require resources to fill vacancies or get additional work done. These resources are not ultimately responsible for the success of a project and are not key decision makers.
Technical Services
This category includes a broad array of technical services such as hardware and network installation, integration and interfacing, security services, single sign-on, web/portal design, web/portal installations, programming and database development, IT system optimization, and so on. For engagements that qualify for this category, the professional services firm (PSF) is responsible for specific deliverables and provides guidance, expertise, tools, and methodology.
Transcription Services
Services where a provider organization outsources a portion or all of its medical transcription and/or editing to a medical transcription services organization (MTSO).
For a full list of Best in KLAS winners, Global (Non-U.S.) Best in KLAS winners, and Category Leaders, visit http://www.klasresearch.com/lp/2014-bestinklas