Siemens case study highlights five best practices and lessons learned for successfully launching a hospital patient portal.
In implementing its hospital patient portal, Main Line Health’s goal was to create a one-stop portal for its 10,000 plus employee health system. With four acute-care hospitals, several outpatient facilities, a physical medicine and rehab hospital and a drug and alcohol treatment center, Main Line Health needed a solution that could quickly relay information from multiple points of care to thousands of patients and ultimately meet Meaningful Use stage 2 criteria. Main Line Health decided to partner with Siemens to efficiently and securely connect its existing HIE to its new portal.
Through a successful series of deployments, Main Line Health learned several best practices and lessons learned for launching a hospital patient portal. Here are the top 5:
1. Choose your teams carefully
From provisioning to marketing to executive coordination, every aspect of implementation should be spearheaded by a diverse group of employees and product experts.
2. Focus on provisioning
High patient participation requires a quick and easy provisioning process that even non-tech savvy users can navigate.
3. Get the word out
Information sharing is still a controversial topic among physicians, and system-wide buy-in will require consistent communication from start to finish
4. Set concrete goals
Clear objectives in each stage of implementation will pave the way for effective pilot programs and long-term improvemets
5. Respond to all stakeholders
Decision-makers should prioritize changes and additions based on feedback from patients and employees alike.
Download the case study below to learn more.
