In 2015, the Experience Innovation Network published the first study focused on the evolving role of the CXO in healthcare. The report established a benchmark for the industry, revealing priorities, resources, and responsibilities of these emerging change agents. Last week, the Experience Innovation Network released its second annual Chief Experience Officer (CXO) Report, “The Rise of the Healthcare Chief Experience Officer.” For the 2016 research report, more than 100 leaders from in-patient
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