Quality EHR technical support/experience is the key to continued EHR loyalty, utilization, and overall customer satisfaction, according to recent Black Book survey of nearly 2,200 health It users. Conducted in Q4 2015, Black Book surveyed hospital and network physician based EHR software users, employing eighteen key performance indicators specific to comprehensive technical support experiences in Q4 2015. Managed tech support vendors evaluated included EHR and HIS vendors, EHR partnered
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