What if AI could dramatically reduce call volume, improve patient satisfaction, and empower your call center staff? In this exclusive interview, Dugan Winkie, Head of Commercial Strategy at Cedar, sheds light on the often-overlooked opportunity of leveraging AI in healthcare call centers.
Winkie explores the unique challenges and opportunities AI presents for providers, highlighting the potential for increased efficiency, improved patient experiences, and significant financial gains. He
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Artificial Intelligence in Healthcare | News, Analysis, Insights - HIT Consultant
The RCM Arms Race: How AI is Reshaping Healthcare Finance in 2025
As healthcare providers head into 2025, a technological arms race is reshaping revenue cycle management (RCM), with artificial intelligence (AI) emerging as the decisive factor between financial success and struggle. With approximately 46% of hospitals and health systems already utilizing AI in their RCM operations, the industry stands at a critical juncture where matching payer sophistication has become imperative for survival. This transformation represents a fundamental shift in how
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Pepticom Secures $6.6M to Advance AI-Powered Peptide Drug Discovery
What You Should Know:
- Pepticom, an innovator in AI-driven peptide-based therapeutics secures $6.6M in a Series A1 funding round led by Japan Israel High Tech Ventures 2 LP, with strong support from existing investors.
- The new funding will accelerate the development of Pepticom's oral IL-17 inhibitor program, focusing on creating improved treatments for autoimmune diseases like psoriasis and psoriatic arthritis.
Revolutionizing Autoimmune Disease Treatment
Pepticom is
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M&A: Predictive Oncology to be Acquired by Renovaro
What You Should Know:
- Predictive Oncology Inc. (NASDAQ: POAI), a leader in AI-driven drug discovery, announced its upcoming acquisition by Renovaro, Inc. (NASDAQ: RENB) in a strategic move aimed at accelerating innovation and improving cancer treatment outcomes.
- The merger brings together two companies with a shared commitment to leveraging artificial intelligence and machine learning to transform cancer care.
Synergistic Strengths and Shared Vision
Both Predictive
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AI Can Make Plastic Surgery Practices More Human
Eye contact and good desk-side manner have always been incredibly important in the plastic surgery specialty, where patients’ decisions can be heavy with emotion around the perception of their image. Even what some see as a “small touchup” like dermal fillers are huge decisions for others because it is a change in how they present themselves physically and then carry themselves emotionally.
The practice of plastic surgery is inherently human, in the most sentimental sense. But, as we
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Why Healthcare Execs are Hesitant to Embrace Long-Term AI Contracts
AI promises significant advances in patient care and healthcare operations, from improved diagnostics and personalized treatments plans to streamlining administrative tasks. Yet, a clear pattern has emerged in the decisions healthcare technology leaders are making around AI adoption within their organizations. Leaders are grappling with how to balance cutting-edge innovation with the risks and complexities of adopting an AI solution.
Despite the enormous potential of AI, healthcare executives
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Transforming The Contact Center Into A Value-Based Care Engine
The most effective way to reduce the amount of money our country spends annually on healthcare – which now exceeds $4.1 trillion – is to help people avoid becoming sick in the first place. That’s the fundamental premise of value-based care (VBC), which focuses on improving patient outcomes and quality of care while driving down costs.
VBC is great in intent and theory, but many provider organizations today are struggling to meet the quality and financial metrics stipulated under these
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DUOS Expands Platform with AI-Driven Assistance for Government Program
What You Should Know:
- DUOS, the digital health innovator empowering older adults to live independently, is proud to announce the addition of new features in its continued effort to holistically change the way the industry approaches healthcare.
-With this latest innovation, DUOS members will now have the ability to seamlessly tap into end-to-end applications for federal and state assistance programs across all 50+ states including Supplemental Nutrition Assistance Program (SNAP),
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Could AI Revolutionize the Physical Exam? New Study Explores LLMs as Physician Aids
What You Should Know:
- A new study published in the Journal of Medical Artificial Intelligence explores the potential of large language models (LLMs), like GPT-4, to act as valuable tools for clinicians.
- Study author Marc D. Succi, MD, strategic innovation leader at Mass General Brigham Innovation, and his team investigated the use of GPT-4 in recommending physical exam instructions based on patient symptoms. For example, if a patient presented with a painful hip, GPT-4 would
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CentralReach Launches 2 AI Solutions to Maximize Clean Claims
What You Should Know:
- CentralReach, a provider of Autism and IDD care software, is transforming revenue cycle management (RCM) with the launch of two innovative AI-powered solutions: CR ClaimCheckAI™ and the upcoming CR ClaimAgentAI™.
- The AI tools address critical challenges faced by ABA and multidisciplinary organizations, such as increasing profitability and optimizing cash flow, despite staffing shortages and financial constraints.
CR ClaimCheckAI: Intelligent Claims
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