Patient portals are an important piece of any healthcare organization’s digital engagement strategy, and they’re key to getting the most out of your EHR. Portals serve as a hub for care management, billing, and communications. The technology enables a unique convenience for providers and patients alike.
Yet, many healthcare organizations see engagement plateau after go-live. According to the National Library of Medicine, only 15% to 30% of patients use even a single portal
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Health IT & Digital Health-Opinion | Op-Eds | Guest Columns | Analysis, Insights - HIT Consultant
From Burden to Breakthrough: Why Ambient AI is the New Frontline of Clinician Support
Despite advances in technology and new solutions across the entire health landscape, physician burnout remains one of the most urgent challenges in healthcare, driven largely by continued administrative and documentation overload. While more than three-quarters of clinicians describe their work as meaningful and rewarding, they also describe a practice environment that has become increasingly unsustainable.
Administrative obligations, inbox overload, and the constant pressure to
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How to Prepare Your Healthcare Organization for Delegated Credentialing and NCQA Audits
Every growing provider group eventually hits the same wall. The credentialing team is overwhelmed. Enrollment timelines are stretching to four and five months. New providers are sitting idle while the revenue they should be generating disappears into an administrative queue. Someone in the room suggests delegated credentialing as the solution, and the conversation usually goes one of two ways.
The first path: leadership moves fast, pursues a delegation agreement with a major payor, fails the
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The Cognitive Aftercare Gap: Cancer Care is Data-Rich, but Brain Recovery is Unmanaged
Cancer care has become better at keeping people alive. What it is still learning to do is help people think clearly again after treatment.
Cognitive symptoms after cancer are common, clinically meaningful, and routinely under captured. People describe slower recall, reduced attention, weaker working memory, and mental fatigue that makes daily tasks feel heavier than they should. Clinicians hear it as “brain fog.” Health systems often treat it as an unfortunate side effect rather than a care
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How AI Vocal Biomarkers Are Turning Speech Into a Vital Sign
Early detection has always been one of medicine’s most powerful tools. The sooner we can identify cognitive, behavioral, or neurological conditions, the greater the potential benefit for patients, their caregivers, and their providers.
That truth is even more pressing today. Thanks to rapid advances in artificial intelligence and speech analysis, vocal biomarkers have emerged as a fast, accurate, and non-invasive way to screen for a growing range of conditions. The ability to
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OBBBA: From Compliance Crisis to Digital Transformation Catalyst
The implementation of the “One Big Beautiful Bill Act” (OBBBA) and several policy milestones rolling out through 2028 will redefine how Americans access and pay for their care. For health system strategists and IT leaders, OBBBA is an opportunity to reimagine the entire operating model.
Between tighter margins and the rising demand for a more integrated patient experience, new regulations are a litmus test for transformation. Simply trimming costs or leaning on old ways of working will no
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Why Pharma Must Adopt “Decision Engines” for Medical Engagement
Pharma medical affairs teams have spent the last decade investing heavily in digital transformation. Virtual advisory boards, omnichannel platforms, CRM systems, and analytics dashboards are now standard. Yet despite this progress, many medical engagement strategies still appear static. Plans are often locked in annually, channels are treated as separate silos, and success is measured by activity rather than relevance.
The disconnect is not a lack of data or tools. It is that engagement
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Using Clinical NLP to Unlock Untapped Quality Data for HEDIS Compliance
From my experience working with healthcare providers and payers, there’s one thing that stands out to me: the most important insights for compliance are almost never in the data fields you expect. Instead, they’re buried somewhere in the mounds of clinical data amassing in healthcare every day. As a practicing radiologist, I see firsthand just how much of the most meaningful information never makes it into traditional reporting. In my experience working with payers and providers, the difference
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Personalized, Measurable, Flexible: The Next Generation of Digital Health Networks
New innovation breeds new complexity, and that’s exactly what we’ve seen in the digital health market. Over the past decade, employers have invested heavily in point solutions to help address nearly every conceivable health need, spanning mental health, diabetes, musculoskeletal (MSK) care, sleep, maternity, weight management, and more.
The intent makes sense: meet the diverse needs and close the gaps in care for your workforce. Yet in practice, it almost always creates a fragmented
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Designing Telehealth for Every Age: What Providers Need to Know About Serving Older Adults
Key Takeaways:
Telehealth’s biggest barrier for older adults isn’t lack of interest or access, but design choices that overlook cognitive, sensory, and usability needs.Age-inclusive design, like simpler interfaces, fewer steps, accessibility features, and caregiver support, can significantly improve virtual care experiences.Clinicians play a critical role, and targeted training focused on empathy, communication, and aging-related challenges is as important as technical proficiency.Designing
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