What You Should Know:
- Talkdesk, Inc. has announced the integration of its Talkdesk Advanced Dialer with Epic through the Epic Workshop program.
- The new integration directly connects Epic workqueues and Cheers outreach campaigns to the Talkdesk AI-powered contact center platform, enabling healthcare organizations to automate proactive patient outreach and close gaps in communication and care.
From Manual Tasks to Automated Workflows
Following up with patients is a process
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Health IT | News, Analysis, Insights - HIT Consultant
Innovaccer Launches AI-Powered Prior Authorization Solution: Flow Auth
What You Should Know:
- Innovaccer Inc., a healthcare AI company launches Flow Auth, a new AI-powered prior authorization solution.
- As part of the company's revenue cycle performance platform, Flow by Innovaccer, Flow Auth is designed to automate the entire prior authorization (PA) workflow, helping healthcare organizations accelerate care delivery and optimize revenue capture.
- Innovaccer projects that the solution could lead to a 50% reduction in the time clinicians
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M&A: TigerConnect Acquires eVideon to Unify Hospital Communications
What You Should Know:
- TigerConnect, a leading clinical collaboration platform, has announced its acquisition of eVideon, a leader in hospital smart room technology and digital patient engagement.
- The strategic acquisition marks a significant step in TigerConnect's mission to unify healthcare communications across the care continuum. By combining TigerConnect’s clinical communication tools with eVideon’s smart room solutions, the companies aim to create a seamless and
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New Trilliant Health Report Exposes Widespread Price Variation in U.S. Healthcare
What You Should Know:
- Trilliant Health, a healthcare analytics firm, has released a new report that leverages data from the Transparency in Coverage (TiC) final rule to expose significant variations in commercial healthcare prices across the United States.
- The analysis, which includes data from 2,659 hospitals and 3,491 ambulatory surgery centers, highlights a "startling spread in prices" for the same procedures.
Information Asymmetry
The U.S. healthcare system
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Ambience Healthcare Launches Chart Chat, an AI Copilot for Epic EHRs
What You Should Know:
- Ambience Healthcare has announced the launch of Chart Chat, an AI copilot designed to integrate directly into Epic’s electronic health record (EHR) system.
- Chart Chat is a first-of-its-kind tool that provides healthcare providers with context-aware clinical insights by combining patient chart data with trusted medical content from BMJ Best Practice and open AI technology.
- Chart Chat aims to combat the growing challenge of information overload for
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CentralReach Acquires SpectrumAi and AI.Measures to Expand AI-Powered Autism Care
What You Should Know:
- CentralReach, a software provider for autism and intellectual and developmental disabilities (IDD) care, has announced the acquisitions of SpectrumAi and AI.Measures. These strategic moves significantly expand CentralReach's platform to enable and accelerate outcomes-based care (OBC) for the autism and IDD field.
- The two companies bring cutting-edge capabilities in clinical assessment, video data capture, and predictive analytics that will enhance
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How Self-Triage and Care Navigation Can Fix Healthcare’s Hidden Problem
U.S. health systems are navigating a storm of staff shortages, budget constraints, and rising patient demand. But there’s another, less visible factor compounding these pressures: Patients are often booking care that doesn’t match what they clinically need. This misalignment not only gums up access but also diverts critical resources from those who need them most.
While efforts to expand capacity typically focus on increasing provider supply, support staff headcount, or physical
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Epic Toolbox Additions: Ambience Healthcare, Caregility, Five9, Imprivata, NESA Launch New Integrations
What You Should Know:
- Ambience Healthcare, Caregility, Five9, Imprivata and NESA announced they have recently been added to or are in the process of being integrated into Epic's Toolbox, signaling a new wave of digital health enhancements aimed at improving patient care, operational efficiency, and security.
- These integrations focus on embedding advanced capabilities directly into the Epic electronic health record (EHR) ecosystem to meet clinicians and patients where they
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Talkdesk Powers Johns Hopkins with AI to Transform Contact Center Operations
What You Should Know:
- Johns Hopkins Health System has selected Talkdesk Healthcare Experience Cloud to modernize its contact center operations as part of a major technology initiative. The move aims to streamline interactions, enhance service delivery, and support multi-channel patient communications.
- The implementation leverages the Talkdesk Customer Experience Automation™ (CXA) platform to improve how Johns Hopkins engages with patients.
Improving Patient Engagement
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RLDatix Launches AI-Powered Smart Entry to Transform Patient Safety Reporting
What You Should Know:
- RLDatix, a provider of healthcare safety and data solutions, has announced the launch of Smart Entry, a new AI-enabled feature designed to transform how safety events are reported. Built into the company’s Safety & Risk Management solution, Smart Entry aims to significantly improve the speed, accuracy, and ease of documenting harm and near-miss events.
- According to RLDatix, a staggering 80% of safety events often go unreported. Smart Entry directly
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