What You Should Know
- Impact Primary Care Network (IPCN), a physician-led, clinically integrated network in Western North Carolina, has partnered with Innovaccer to establish an operational foundation for its care management and population health initiatives.
- Over nearly two years of deployment, IPCN utilized Innovaccer’s care management solution and population health dashboards to automate patient prioritization, care gap identification, and protocol tracking.
- The deployment has strengthened care management engagement, improved clinical protocol adherence, and increased attributed population penetration rates across 19 counties in Western North Carolina and the Qualla Boundary.
- IPCN was founded in 2024 by parent nonprofit Impact Health, which serves as the network lead for North Carolina’s Healthy Opportunities Pilot (HOP) and the NC ROOTS Hub Lead for the state’s Rural Health Transformation Program.
Automating Whole-Person Care Across Rural Communities
Primary care practices across rural and underserved regions often coordinate medical treatments alongside non-medical social drivers of health. However, care managers frequently spend hours cross-referencing patient rosters, chasing missing lab results, and manually tracking preventive screening deadlines, leaving limited capacity for direct patient engagement.
“What makes that work sustainable at scale is not more people managing more spreadsheets. It is an operational platform that handles the coordination, the prioritization, and the follow-through autonomously so every care manager on Impact Primary Care Network’s team is spending their time on the patients who need them most, not the administrative work that surrounds them.”
— Abhinav Shashank, Co-Founder and CEO, Innovaccer
IPCN’s deployment of Innovaccer establishes an automated operational layer to support whole-person care across 19 Western North Carolina counties and the Qualla Boundary:
- Autonomous Patient Prioritization: Runs continuous background evaluations across unified patient records to detect preventive care gaps, track chronic disease indicators, and automatically route high-need individuals to care managers.
- Revising Care Management Workflows: Replaces static spreadsheets with centralized population health dashboards, standardizing multidisciplinary clinical protocols and social care referrals.
- Demonstrated Penetration Gains: Over nearly two years of deployment, IPCN has expanded care management engagement, improved clinical protocol adherence, and elevated program penetration rates across attributed panels.
- Regional Alignment with HOP & NC ROOTS: Supports parent entity Impact Health—the network lead for North Carolina’s Healthy Opportunities Pilot (HOP) and the NC ROOTS Hub Lead for the Rural Health Transformation Program—in synchronizing medical interventions with social support services.
